Reporting to the Head of Overseas, the General Manager - Overseas will own the planning, development and product delivery of Jet2holidays (West or East Med) to achieve Company targets and deliver industry leading service in a fast changing competitive environment.
You will be responsible for the strategy, planning and delivery process for all our direct and third party resources to cover performance, forecasting and utilisation of people, product delivery, supplier quality, equipment and logistics to hit all Company targets and deliver industry leading service. Responsible for the Customer Service Promise you will secure and manage budgets to deliver this with the support of the Head of Overseas. You will also own the forecasting and planning while achieving operational flexibility and agility to respond to operational and environmental impacts and influences. The delivery of industry leading service by ensuring efficient and effective processes throughout the whole holiday experience maximising customer facing time and availability of Reps in Hotels is vital to the success of this role.
In addition, you lead and motivate a team that consistently strive to exceed expectations with consistent performance management and identification of individual and team training requirements. You will be a role model for our Leadership Framework.
To be successful in this role you will have a proven track record in a similar role, Tour Operator operational experience is essential, and have experience in strategic design, planning and delivery to meet ambitious company targets. You will be highly numerate, have high attention to detail and have excellent communication and people management skills with a history of managing and developing remote teams and delivering high team performance. Excellent working knowledge of MS Office, Project Management and Jet2holidays resorts is also required.
The role will require frequent travel overseas which may include some weekends
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!! Key Positions