Two brand new destinations launch for Summer 20
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We are delighted to announce TWO BRAND NEW DESTINATIONS for Summer 20, with flights and holidays to Zadar (Croatia) and Preveza (Greece) going on sale today.

From May through to early November, we will operate to Preveza in Greecefrom three of our UK bases - Birmingham, London Stansted and Manchester - with four weekly flights and more than 35,000 seats on sale to this stunning destination in total.

The launch of brand new Preveza gives holidaymakers access to the Epirus region, which offers holidaymakers everything from 60km of beautiful beaches to enchanting history and exciting nightlife. Linked to the Greek mainland by Greece's first undersea tunnel, this charming region opens up sensational seaside destinations you see on picturesque postcards including Parga,a coastal town surrounded by stunning islands and beaches, as well as Lefkas which includes traditional Greek resorts such as Nidri, Nikiana, Lygia and Agios Nikitas.

The addition of Preveza is our ninth destination in Greece, on top of the increasingly popular destinations of Corfu, Crete (Heraklion), Crete (Chania), Kefalonia, Kos, Rhodes, Thessaloniki and Zante. This popularity means Jet2.com and Jet2holidayswill have over 1.3 million seats on sale across these nine Greek destinations in Summer 20, with over 150 flights operating every week during peak periods.

Our second new destination for Summer 20 is Zadar in Croatia, which is now on sale from London Stanstedand Manchester Airports. With twice-weekly flights on sale from both bases from May through to early November, this represents more than 30,000 seats in total.

Zadar, located on the spectacular Dalmatian Coast, is one of Croatia's most dynamic and exciting cities, and is a showcase of Roman and Venetian remnants, with religious buildings and churches, pretty promenades, lush lagoons and mighty monasteries. It is also gateway to a number of islands and some of Croatia's most famous national parks, as well as resorts such as Petrcane, Biograd, Sibenik and Vodice. The addition of Zadar means that the company will operate to four destinations in Croatia in Summer 20, with existing services already operating to Dubrovnik, Split and Pula. This expansion to Croatia means over 400,000 seats on sale in Summer 20, with more than 50 flights operating every week during peak periods.

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Jet2.com wins an unprecedented FIVE awards
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Jet2.com has triumphed in the 2019 TripAdvisor Travellers' Choice awards for airlines, winning an unprecedented FIVE awards.

For the second year running, we are the only UK and European airline to be recognised as one of the Top 10 Airlines in the World - coming 9th in the prestigious list.

In addition, Jet2.comhas won both the Best Airline - UKand Best Low-Cost Airline - Europe prizes for the third year running, as well as the Best Economy Class - Europe award for the second consecutive year.

To cap off this phenomenal success, Jet2.com has also been recognised as Best Airline - Europe.

The TripAdvisor Travellers' Choice awards for airlines are based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period. This is the third time that the world's largest travel planning and booking site has held its prestigious Travellers' Choice awards for the airline industry.

Of over 20,000 reviews on TripAdvisor, almost 90% of our reviews are rated as 'excellent' or 'very good', with travellers praising us for customer service, cleanliness, value for money and check-in & boarding.

Our family friendly formula, combined with great flight times and low fares, has seen us win multiple awards recently, including winning Which? Travel Brand of the Year 2018. Earlier this year, we took delivery of the last of 34 brand new Boeing 737-800 aircraft, taking our fleet size to 100, whilst providing more comfort for customers through an improved and roomier cabin design.

Steve Heapy, CEO of Jet2.comand Jet2holidays said: "To win five prestigious awards from TripAdvisor is an achievement we are truly proud of, as it shows that Jet2.com is a world leader when it comes to delivering first-class customer service. The awards are living proof that our investment in customer service is working, because they are based on the experiences of paying customers.

"Winning five awards shows that our family friendly formula, low fares, brand new aircraft and generous 22kg baggage allowance are a big hit with customers, and all of these great benefits are complemented by our fantastic Jet2.com team who work tirelessly every day to look after each and every customer."

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Summer 20 Now On Sale From Six UK Bases!
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On the back of the welcome news that UK airlines will be able to continue to operate flights between the UK and the EU, Jet2.com and Jet2holidays is bringing even more good news to customers, thanks to the announcement today of an expanded Summer 20 programme from six of our UK bases.

Today's announcement includes NINE BRAND NEW ROUTES and MORE SEATS ON SALE THAN EVER, meaning that customers travelling from Belfast International, Birmingham, Leeds Bradford, London Stansted, Manchester and Newcastle have more choice and flexibility when choosing flights and holidays to their favourite destinations across Europe, the Mediterranean and the Canary Islands next summer.

We're far from done, with Summer 20 from our other UK bases to be announced, and even more good news on its way! So keep watching this space.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: "The UK Government has confirmed that flights to our EU holiday destinations will continue just as last year, providing assurance that, whatever the outcome of Brexit, holidaymakers can continue to book holidays with confidence. On the back of that we are delighted to be announcing even more good news, thanks to this exciting summer programme from six of our UK bases. With nine brand new routes, more seats on sale than ever, and even more exciting news on its way, we are once again demonstrating our commitment to our customers. With more choice and flexibility for customers and independent travel agents to choose from with our award winning airline and tour operator, we are confident that this summer programme will be a huge hit with local holidaymakers."

For further information and to book, please visit www.jet2.com orwww.jet2holidays.com.

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Leading on outstanding customer service

Jet2.com and Jet2holidays have once again been recognised as amongst the very best companies in the UK for delivering first-class customer service, according to a major study.

The latest UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service, has named Jet2holidays joint 20th out of more than 250 companies - making us the highest ranked tour operator for customer service. Jet2.com comes joint 45th in the list - the highest ranked airline in the study.

No other package tour operator or airline even makes the top 50, with all major brands and organisations featuring in the study.

Jet2holidays is given a customer satisfaction score of 82.5, above the national average of 77.7. Over 30 different considerations - such as staff professionalism, quality and efficiency, and complaint handling - are factored into the results.

Jet2.com has a customer satisfaction score of 81.2, meaning it is only airline to make the top 50 yet again.

The ranking follows what has already been an award-winning start to 2019 for us, after four successful wins at the prestigious Travel Weekly Globe Awards.

For further information on the UK Customer Satisfaction Index (UKCSI), visit https://instituteofcustomerservice-5154161.hs-sites.com/ukcsi-jan-2019

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First Vegan meal introduced on In-Flight menu
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With more people choosing to remove animal products from their diet, we have introduced the warming and hearty Penne Arrabbiata pasta dish, which is now available to buy on board and just in time for Veganuary.

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Jet2.com and Jet2holidays takes fleet size to 100
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Jet2.com and Jet2holidays marked a major milestone this week when we took formal delivery of the last of 34 brand new Next Generation 737-800 aircraft from Boeing - taking the number of aircraft in our fleet to 100.

The aircraft, which seats 189 passengers, was handed over to us at a ceremony at Boeing's Seattle Delivery Centre in the United States. The aircraft has now been flown to the UK, where it will be fitted with special finishing touches, including bespoke seating, before coming into operation in the next few weeks.

Six lucky winners joined us for the celebrations, after winning our social media competition. Tyler and Declan Adams from Bishop Auckland, Gareth Brown and Amy Anderson from Edinburgh, and Max Jones and Nicholas Heyes from Cheshire, were chosen from more than 2,000 entries after submitting a video entry explaining why they deserved to win a place on a once-in-lifetime four-night trip to Seattle.

This newest aircraft is the final one of 34 Boeing 737-800NG aircraft which have joined our fleet since September 2016. The aircraft have an approximate list price of $3.3 billion, however the company has negotiated significant discounts from this price. This fleet enables the company to continue its growth, meaning we can fly more package holiday and flight-only customers to sunshine, ski, and city destinations across Europe, the Canary Islands and the Mediterranean.

As well as Jet2.com being the UK's third largest airline, Jet2holidays is now the second largest tour operator in the UK. The company's flight-only product was enjoyed by 5.37 million passengers in the last financial year (year ended 31 March 2018), a growth of 48% year-on-year, whilst demand for ATOL protected package holidays continues to grow, as Jet2holidays took 2.5 million customers on real package holidays, an increase of 45% year-on-year. In total, the company flew 10.38 million flight-only and package holiday passengers (one-way) in the last financial year (year ended 31 March 2018), and this combined leisure travel business increased revenues by 42% to £2,223.2m.

Our growth is set to continue, with over 12 million seats and three new destinations (Chania in Crete, Bourgas in Bulgaria, and Izmir in Turkey) on sale for Summer 19 from across our nine UK bases - a capacity increase of 15%.

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Triumph at prestigious Globe Awards
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Jet2.com and Jet2holidays enjoyed a triumphant night at the Travel Weekly Globe Awards, picking up fouraccolades and voted for by travel agents and the travel industry.

Jet2holidays, the UK's second largest tour operator, won the award for Best Short Haul Operator for the third year running at the prestigious awards, held at Grosvenor House in London on Thursday evening.

The travel industry also recognised Jet2holidays partnership approach to working with independent travel agents by voting Jet2holidays as Best Trade Sales Team. The award celebrates Jet2holidays 18-strong trade team and their dedicated approach to working with independent travel agents to help them grow their businesses successfully.

Jet2.com also added to its vast award collection and was voted Best Short Haul Airline by UK travel agents for an incredible seventh time in eight years, beating a number of other well-known airlines to the coveted prize.

Rounding off an extremely successful evening, Jet2.com and Jet2holidays CEO Steve Heapy was awarded the prestigious Outstanding Achievement Award.

The Travel Weekly Globe Awards, now in their 42nd year, are seen as one of the industry's leading awards ceremonies, recognising the outstanding and inspirational in travel.

Philip Meeson, Executive Chairman, said: "The Globe Awards are a key event in the travel industry calendar and we are over the moon to have scooped four prestigious prizes. 2018 is a tough act to follow for Jet2.com and Jet2holidays in terms of winning industry accolades and awards so to pick up four awards at the Globes is a fantastic way to kick off 2019. Year after year Jet2.com and Jet2holidays colleagues go above and beyond to make sure our agents and customers have a VIP experience and these awards show our continuing hard work on providing the very best product and service is working. This is tremendous recognition from the travel industry and customers, alike and we would like to thank everyone who voted."

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Ranked top for customer service
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Jet2.com and Jet2holidays have once again been named as one of the top brands in the country for delivering excellent customer service.

We were ranked 29 out of a total of 315 brands in 2018 for delivering excellent customer service in the 2018 UK Customer Experience Excellence Analysis, published by KPMG Nunwood.

The research by KPMG Nunwood was collected via an online survey where over 10,000 UK customers were interviewed. To participate in the research and to be able to respond to questions on a specific company, respondents must have interacted with that company in the last six months.

Read the full report nunwood.com/media/2336/2018-uk-customer-experience-excellence-analysis.pdf.

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Santa's First Flight This Christmas…With Jet2.com
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We made dreams come true this weekend as 150 well-deserving children were treated to our magical Jet2.com Santa Flight, complete with elves, celebrities, presents and of course a special visit from the main man himself.

The leading leisure airline teamed up with Lytham St Anne's charity, Days of Sunshine and the Leeds Children's Charity to take children from West Yorkshire and the North West on our magical Search for Santa flight.

Arriving into a festive wonderland at Leeds Bradford Airport on Sunday morning, the children were greeted by Jet2.com elves and Santa's Sleigh even made a special stop-off ahead of the flight's departure.

Ashley Taylor-Dawson and Anthony Quinlan from the Jet2holidays TV Allstars were also there to meet the children and were in fine tune as Christmas songs rang out across the departure lounge.

The children then boarded our special Jet2.com flight and headed for the skies on their hunt for Santa. With the festivities well under way it wasn't long before our captain announced that Father Christmas had arrived to join them.

There were cheers of delight as Santa made his way down the aisle to greet everyone. The children eagerly got to point out their homes to Santa from the sky in preparation for his visit on Christmas Eve and tell him what they would like for Christmas. They also got to pose for pictures with Santa for memorable keepsakes.

After enjoying his flight with us itwas time for Father Christmas to make his way back to the North Pole and the children fondly waved farewell.

Once the aircraft was back on the ground the children were treated to a special tea party back at Leeds Bradford Airport and were delighted to each receive a special present Santa had left for them.

Phil Ward, Managing Director of Jet2.com, said: "We wanted to make Christmas extra special this year for these well-deserving children and what better way to do that than with our Santa Flight.

It was a magical day from start to finish, and we are so proud to have put so many smiles on so many faces. I would like to thank everyone involved in making this day one we will all remember for years to come."

David Lee, founder of Days of Sunshine, said: "A lot of Christmas wishes have come true today, and seeing so many happy faces is just magical. Without Jet2.com this wouldn't have been possible so I would like to say a big thank you to everyone who has given these children a trip they will never ever forget."

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'Bosses Of The Booking Process' award winners
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Jet2holidays has scooped another prestigious award to add to our ever-growing collection after winning the Bosses Of The Booking Process at this year's Travolution Awards 2018.

Once again, we were recognised for our high-quality customer service and the way we meet the exact needs of our customers when it comes to booking a holiday with ease.

The award, voted for by customers, shows Jet2holidays is leading the way when it comes to booking great value package holidays and shows our continued commitment to delivering a VIP customer service.

It follows a number of other accolades and award wins and we would like to say thank you to everyone who voted.

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Winning Big at the SPAA Awards
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The Scottish travel industry awarded Jet2.com and Jet2holidays with a double triumph at last night's Annual Scottish Passenger Agents' Association Travel Awards (SPAA), the biggest event in the Scottish travel industry calendar.

Jet2.com was named Holiday Airline of the Year for the eighth consecutive year, and Jet2holidays took home the Short Haul Tour Operator of the Year title for the fifth year in a row.

The two awards come in recognition of our friendly low fares and package holidays you can trust from the travel industry in Scotland, and come on the back of another successful summer from both Glasgow and Edinburgh Airports.

Alan Cross, Head of Trade at Jet2holidays, who was on stage to accept the awards said: "We have enjoyed another fantastic year at both of our Scottish bases, and the popularity of our leisure flights and package holidays means we are looking forward to much more success. Our award-winning teams work tirelessly to make sure that customers and independent travel agents in Scotland are provided with best in class service and these two prestigious awards recognise that our hard work really is succeeding."

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Trio of Trophies at NI Travel & Tourism Awards
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Jet2.com and Jet2holidays enjoyed a tremendous treble at the 27th annual Northern Ireland Travel and Tourism Awards, as the travel industry recognised our successful operation at Belfast International Airport.

Jet2holidays collected the awards for Best Tour Operator to Europe and Best Travel Industry Internet Booking System, and Jet2.com won Best Airline to Europe.

This recognition comes on the back of our biggest ever programme from Belfast International Airport this summer when we operated more flights and holidays than ever before. This growth is set to continue into Summer 19 when we have more than 450,000 seats on sale to 24 destinations. including a brand new destination in Bourgas (Bulgaria).

Alan Cross, Head of Trade at Jet2holidays said: "We are very proud to receive such recognition from the Northern Ireland travel industry, and I would like to say thank you to everyone who voted for us. Our partnership approach to working with independent travel agents keeps going from strength to strength in Northern Ireland, as does our flights and holidays programme. With a huge Summer 19 programme on sale, our team is busy supporting agents to help them sell more award-winning package holidays so that they can successfully grow their businesses."

If you are an independent travel agent and want to find out more about our award-winning service, visit our dedicated trade site: trade.jet2holidays.com.

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Double Award Success
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We are extremely proud to report that Jet2.com and Jet2holidays have won another two prestigious awards, based on the votes of those working in the travel industry. the votes of those working in the travel industry.

At the Selling Travel Agents Choice Awards, Jet2holidays wonBest Tour Operator to Europe and North Africa for the second consecutive year, and Jet2.com won Best Airline to Europe and North Africa.

Held since 2004, the Selling Travel Agents Choice Awards are nominated and voted for by UK travel retailers as well as the readers of Selling Travel.

Thank you to everyone who voted for us, and if you are an independent travel agent and want to find out more about our award-winning service, visit our dedicated trade site: trade.jet2holidays.com.

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Leisure Sales Team of the Year
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Our trade team enjoyed fantastic industry recognition at the Advantage Travel Partnership's third Big Celebration Lunch, when they were voted Leisure Sales Team of the Year.

This is the second year running that we have won this prestigious award, which is voted for by members of the Advantage Travel Partnership consortium as well as peers in the travel industry. It demonstrates the continued success of our partnership approach to working with independent travel agents

The awards were hosted by TV star Mark Durden-Smith and were attended by more than 250 delegates at the Hilton London Bankside.

Craig Davidson - General Manager of Trade Sales at Jet2holidays said: "We are delighted to have been voted Leisure Sales Team of the Year by members of the Advantage Travel Partnership. Accolades like this show that our commitment to building successful partnerships is working, and we would like to thank everyone who voted for us. We work tirelessly to support agents with everything from marketing support right through to running bespoke training courses, and this makes such endorsement all the more rewarding."

If you are an independent travel agent and are interested in finding out about how you could benefit from our partnership approach, please visit our dedicated trade site:trade.jet2holidays.com

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