We are continuing to strengthen our commitment to independent travel agency partners by announcing two promotions and two vacancies in our award-winning trade team.
We are recruiting two Trade Sales Executives to join our 16-strong Trade Team, covering the North West/Northern Ireland and Yorkshire.
Successful candidates will be responsible for working in collaboration with independent travel agency partners to help them grow their businesses. This includes working on joint marketing initiatives, such as our mobile travel agency stores, as well as participating in regional events and running training programmes to help agents increase sales.
At our recent annual VIP conference for independent travel agents, we outlined a number of initiatives to strengthen our partnership approach, including the launch of new tailored training programmes and an innovative new in-store branding concept which gives agents the opportunity to integrate a fully-branded Jet2holidays booking centre into their premises. The Trade Sales Executives will play a key role in developing these new initiatives in partnership with independent travel agents.
In addition to the two positions, we have also announced two promotions in our Trade Team today.
Lloyd Cross, previously a Senior Sales Executive, has been promoted to the position of Regional Sales Manager. Lloyd has worked at Jet2.com and Jet2holidays since 2013, having joined as a colleague in our sales centre. He then moved to the Trade Team as a Sales Executive in 2014 covering the North East of England and Cumbria, and in his new role he will be responsible for managing a team of Sales Executives and Senior Sales Executives to increase sales of Jet2holidays through the UK travel trade.
Leiza Sullivan has also been promoted to the position of Senior Sales Executive from Sales Executive. This means that Leiza will be responsible for managing successful trade relations with independent travel agency partners across West Yorkshire and Lancashire. She joined Jet2.com and Jet2holidays in 2012 and worked in the company's Airports and Tourism Organisations team before joining the Trade Team in 2016.
Alan Cross, Head of Trade at Jet2holidays said: "This is a fantastic opportunity for hungry and passionate people to join our award-winning trade sales team. By working together with independent travel agents to help them grow their businesses, we are enjoying tremendous success and that is reflected by these two well-deserved promotions that we are announcing today."
It all began in 2003, and more than 65 million customers later, we are celebrating 15 years since our first day of flying!
To mark the occasion, celebrations took place at our first ever base, Leeds Bradford Airport, where exactly 15 years ago our first flight took off to Amsterdam. Customers and colleagues were surprised by celebrity guest, Peter Andre, who serenaded them with a special rendition of Happy Birthday before their flight departed.
Back in 2003, we had two aircraft serving nine destinations, since then we have grown to become the UK's third largest airline with a fleet of 88* aircraft flying to 65 sun, city and ski destinations from nine UK bases.
From Leeds Bradford Airport alone, Jet2.comhas carried over 23 million customers. Its growth has seen us grow the number of colleagues in Yorkshire from 80 to over 2,000 and means we will operate a fleet of 15 aircraft at the airport this summer. Today, we fly to 54 destinations from Leeds Bradford Airport.
To mark our 15th anniversary celebrations, we are giving one lucky customer the chance to win 15 free return flights with our '15 Seconds of Fame' competition. All you have to do is create a video to capture the spirit of Jet2.com.15 runners up will also win a pair of free flights.
Did you know, in the last 15 years we have:
- Carried more than 65 million customers, including more than 23 million to and from its first base Leeds Bradford
- Served over seven million cups of tea and two million KitKats!
- Launched from eight new bases, including the start of flights from Birmingham and London Stansted in March 2017
- Won numerous awards for customer service, including Best Airline - UK and Best Low Cost Airline - Europe in the inaugural TripAdvisor Excellence Awards for Airlines.
- Increased our fleet size from six to 88* with 34 brand new Boeing 737-800 being delivered between September 2016 and January 2019.
Steve Lee, Commercial Director of Jet2.com and Jet2holidays, who was on the company's first ever flight back in 2003 said: "Today marks 15 years of Jet2.com and is a great chance to look back on what has been achieved since we launched. The things that mattered to customers 15 years ago, such as VIP customer service, great flight times and value, are just as important today and that is what we have focused on resolutely for the past decade and a half.
"Our family friendly formula means we have expanded to become the third largest airline, whilst winning a string of accolades at the same time. As we look forward to the next 15 years and beyond, our commitment to those same values remains at the heart of everything we do."
Last year, we also celebrated 10 years of package holiday specialist Jet2holidays, which is today the UK's second largest tour operator. Through Jet2holidays we offer great value ATOL protected package holidays to over 40 top sun destinations, with thousands of 2-5 star hotels available and flights with Jet2.com.
The popularity of our friendly low fares, great flight times and generous 22kg baggage allowance (plus 10kg hand baggage) has enabled the airline to enjoy this growth. We have won numerous awards for customer service, including Best Airline - UK and Best Low Cost Airline - Europe in the Inaugural Trip Advisor Excellence Awards and Airlines.
Since we started operating from Manchester Airport in 2004, we have enjoyed tremendous success and growth, thanks to the popularity of our friendly low fares and great value package holidays. As a result of that growth, we have over 2.5 million seats on sale to and from 42 destinations from Manchester Airport this summer, representing our biggest ever summer programme.
To support this expanded operation and to ensure that we continue delivering our award winning service, from Wednesday 11th April 2018 some Jet2.com flights will arrive and depart from Terminal 2 (T2), in addition to our operation at Terminal 1 (T1).
From this date, all flights to/from Lanzarote, Malaga, Palma & Tenerife will operate through T2. All other Jet2.com flights will continue to operate as normal through T1.
In coordination with Manchester Airport, a comprehensive plan has been put in place to ensure that our customers and trade partners know which terminal they will now be using.
The following link provides further detail on this announcement: www.jet2.com/manchester-airport-information.
Jet2.com & Jet2holidays are the UK's third-largest airline and second-largest tour operator respectively.
We provide scheduled leisure flights and ATOL-licensed package holidays to destinations in the Mediterranean, the Canary Islands and to European Leisure Cities.
We are committed to our core principles of being family friendly, offering value for money, and providing great customer service - and these principles mean that we continue to grow our successful business.
Jet2.com and Jet2holidays has today announced that it is opening a satellite office in Sheffield city centre, and is on the lookout for talented local IT and Web Development professionals to play a leading role in supporting our growth.
We are recruiting for a variety of positions in Sheffield, with all roles sitting in the our expanding IT Systems and Web Development team. Positions available include: Senior Software Developers, Software Developers, Senior Software Engineers, Software Engineers, IT Operation Engineers, Test Team Leaders, Testers and BI Developers.
All candidates will be expected to work in a fast-paced environment and should be passionate about technology and delivering the very best user experience to our all-important customers whether that be via mobile app, mobile site or desktop.
The satellite office will be located in Sheffield city centre, making it a great place to work whilst also ensuring that we continue to expand and invest in Yorkshire - the county where we were founded in 2003 and remain based today, with offices at Leeds Bradford Airport and Leeds City Centre.
Steve Heapy, CEO of Jet2.com and Jet2holidayssaid: "As our business continues to grow, it is vital that we find the right people to support our expansion and ambitions. We are confident that the talent pool in Sheffield will enable us to do exactly that, so we are delighted to be announcing these new positions as well as the opening of a brand new satellite office in the city centre. Our website is our shop window, so we are looking for talented and enthusiastic web professionals who are passionate about delivering the very best experience for our customers, which is what Jet2.com and Jet2holidays is all about."
Jet2holidays hosted its 7th annual World Travel Market dinner at Tobacco Dock in London, where we celebrated a successful year and paid tribute to partner hoteliers and airports.
Over 500 delegates from hotel groups and airports right across Europe gathered at the VIP event to hear Steve Heapy, CEO of Jet2.com and Jet2holidays ,talk about our growth and highlights over the past 12 months which include:
- Becoming the second largest UK Tour Operator
- Commencing operations from two new UK bases - Birmingham and London Stansted
- Launching 3 brand new destinations: Almeria, Halkidiki and Berlin
- Delivering our biggest ever summer programme
- Launching Jet2Villas, the first product in the UK that offers a package holiday experience in a villa.
- Extending our free resort flight check-in service to seven destinations and almost 200 hotels
- Adding more brand new Boeing 737-800 NG aircraft to our expanding fleet. Last winter we took delivery of 16 aircraft, with 14 being delivered this winter and the final 4 over winter 18/19 in time for Summer 19
- Achieving a 40% increase in advance sales demonstrating our continued growth and stability
Mr Heapy also outlined how we have supported hoteliers by leading the fight against fake sickness claims. This includes reporting immoral and illegal practices by claims companies to the regulator, cancelling forward bookings from customers who have made fraudulent claims, and hiring private detectives in resort to crack down on claims companies. As a result, the Government recently launched a Call for Evidence to give Ministers a greater insight into the issue and help identify ways to tackle it.
Before treating delegates to a Winter Wonderland extravaganza and a performance by the string quartet, Siren's Strings, Mr Heapy pledged to continue putting quality at the heart of everything we do and to continue our unwavering focus on providing the best customer service in the industry, which has seen us win multiple awards this year.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "At our first annual dinner seven years ago, I was telling hoteliers that we had just taken 64,000 people on holiday the previous financial year and that we were the 27th largest tour operator in the UK. This financial year, our ATOL licence was for 2.27m customers, representing growth of over 3,500% in the last 7 years and making Jet2holidays the UK's second largest tour operator. That growth is far from done, and with the support of the industry we will continue to grow in a responsible way over the coming years, filling hotels with customers from all over the UK on a package holiday they can trust."
Jet2.com and Jet2holidaysis celebrating a double dose of recognition from the Scottish travel industry after scooping two accolades at the biggest event in the Scottish travel industry calendar, the Annual Scottish Passenger Agents' Association Travel Awards (SPAA).
Jet2.comwas named Holiday Airline of the Year for the seventh consecutive year andJet2holidays took home Short Haul Tour Operator of the Year for the fourth year in a row. Both awards were won despite strong competition and were voted for by the Scottish travel industry. To cap off a successful evening, Jet2holidays was also commended in the Agency Sales Team of the Year and Leisure Representative of the Year categories, and Jet2CityBreakswas commended in the European City Break Supplier of the Year category.
Scooping these two coveted awards means that we have now taken home a whopping EIGHT awards in the past month alone. On top of these recent successes,Jet2holidays was last month named the UK's second largest tour operator and Jet2.com was the only UK airline to be given five-stars for On-Time Performance by OAG, the world's leading air travel intelligence company.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: "We are very proud to have received these prestigious SPAA awards as voted for by the travel industry in Scotland. These awards are a major milestone in the travel calendar, so we are delighted to have been recognised as the Holiday Airline of the Year and Short Haul Tour Operator of the Year yet again. Our operation in Scotland continues to go from strength to strength, and that success is down to our fantastic teams who work tirelessly every single day to deliver a VIP customer service so they every customer enjoys a lovely holiday with Jet2.com and Jet2holidays."
Jet2.comhas today announced further investment and job creation at London Stansted Airport, as part of our ongoing commitment to developing the customer experience and our operations at the base.
On the back of the continued growth ofJet2.comandJet2holidaysat the airport, which will see capacity increase by more than 60% next summer, we have taken all ramp-handling services in-house. As a result,over 160 new fixed term and permanent jobs are now availableto fill forRamp Management,Ramp Agent,Baggage LoaderandDispatchpositions for Summer 2018.
Working as part of the Ground Operations Team, successful candidates will be responsible for ensuring that our flights depart safely and on time, whilst providing a VIP service to all of our customers. Just last week,Jet2.comwas named the most punctual airline in the UK over the past 12 months, according to data by the world's leading travel intelligence company OAG, and was the only UK airline to be awarded a 5-star rating for On-Time Performance.
In addition to these positions, we are also looking to recruitover 50 Passenger Service Agents at London Stansted Airport. Their responsibility is to look after customers throughout their time at the airport so that they get a lovely holiday off to the best start. The announcement today means thatJet2.comis better positioned than ever to deliver a great end-to-end experience for our flight-only and ourJet2holidayspackage holiday customers at London Stansted Airport.
Steve Heapy, CEO ofJet2.comandJet2holidayssaid: "We have enjoyed huge success since starting operations from London Stansted Airport earlier this year, meaning that next summer will be a much bigger and more ambitious flights and holidays programme. To support this and to provideJet2.comandJet2holidayscustomers with the best possible experience, we are investing significantly into our operation. This will enable us to build on our award-winning service and deliver an even better end-to-end customer experience for our customers at London Stansted Airport."
For the second year running Jet2.com has scooped the prize for Best Airline at the Group Leisure & Travel Awards.
The awards recognise the best providers, attractions and destinations for groups, and are voted for by readers of Group Leisure & Travel magazine. This success is yet another great endorsement of our friendly low fares and family friendly ethos, coming on the back of a number of accolades such as Best Airline UK and Best Low-Cost Airline Europe (TripAdvisor).
Trevor Caplis (Charter & Airline Sales Manager), Leah Keoghan (Senior Charter & Airline Sales Executive) and Becky Munro (Product Development Executive) are pictured here receiving our latest award from magician and TV presenter Ben Hanlin.
Trevor Caplis said: "We are very proud to receive this accolade for the second year running. Everyone involved with Group Travel at Jet2.com and Jet2holidays works incredibly hard to ensure the very best customer experience for groups travelling with us. This endorsement from Group Travel organisers shows that this effort is paying off, and we are delighted to be adding this to our stable of awards."
Latest ATOL data published by the Civil Aviation Authority shows that Jet2holidays is now officially the second biggest tour operator in the UK.
The data shows that, for the second consecutive year, Jet2holidays is the stellar performer in the list. In the 12 months to September 2018, we are licenced to carry 2.94 million passengers, an increase of more than 660,000 passengers on the previous 12 months. No other operator comes close to that growth.
The announcement comes on the back of a momentous year. In March, we launched our first flights and holidays from London Stansted and Birmingham Airports, and to date we have now taken delivery of 16 of 34 brand new Boeing 737-800 aircraft, with the final aircraft to be delivered in January 2019. In June, we launched Jet2Villas, a brand new proposition offering villa holidays with all the benefits of a package holiday.
We have scooped a number of significant accolades in recent times and these repeat successes are no coincidence. As Jet2holidays wraps everything up in one package, holidaymakers are given access to great value package breaks across thousands of 2-5 star hotels, with Jet2.comflights, industry leading 22kg baggage allowance and airport transfers included, through a £60 per person deposit.
Offering full ATOL protection, Jet2holidays includes free infant places. With a UK based call centre, and the option to book online, over the phone or through travel agents, Jet2holidayscustomers also benefit from 24 hour in-resort service as well as a fantastic free resort flight-check in service in almost 200 hotels across seven destinations.
With friendly low fares offering fantastic value, award winning customer service, and great flight times, Jet2.com also offers 0% credit card fees and has been voted Top UK Airline and Best Low Cost Airline in Europe by TripAdvisor.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "This is great news for everyone associated with Jet2.com and Jet2holidays. There has been much written about the industry in recent times, but this goes to show what can be achieved through an unswerving focus on delivering the very best service for customers so that they enjoy a lovely holiday time and time again. With a committed team looking after our customers on their ATOL protected package holidays, and unique touches such as our free resort flight check-in service, we are looking ahead to the future with confidence."
We were delighted to welcome the first Engineering Apprentices onto our brand new in-house Jet2.com Engineering Apprenticeship scheme recently.
Harry Edler, Harry Whyte, Matthew Thornton and James Hair have commenced the four-year Apprenticeship after a selection process that included online tests, an assessment day, interviews and practical assessments. The four were selected from 500 initial applications, so we are delighted to welcome them to our team.
To mark the start of their Apprenticeship, they visited our Maintenance Hangar at Manchester Airport with their parents to have a look around and meet the Engineering Team.
This purpose-built facility covers 6,000 square metres of floor space, allowing our Engineering and Maintenance Teams to work on up to three aircraft at the same time. The Hangar is where the Apprenticeship will be delivered under the expert guidance of our recently appointed Apprentice Trainers, Neil Tomlinson and Mark Evans, as well as the rest of our Engineering Team.
When successfully completed, the Engineering Apprentices will have gained a Level 2 & Level 3 Diploma in Aerospace and Aviation and a Level 3 Diploma in Aircraft Maintenance (Category A).
We welcome Harry, Harry, Matthew and James and congratulate them on joining our Engineering Apprenticeship programme, which will see them become fully qualified A Licensed Mechanics.
Jet2.com is announcing a major recruitment drive today, with roadshows taking place across the UK to fill over 1,700 Pilot, Cabin Crew and Ground Operations roles.
The roadshows are taking place throughout August and September at various airports and locations across the UK to support the recruitment of 180 pilot, 900 cabin crew and more than 700 ground operations positions. They will offer the chance to informally meet members of the Jet2.com team, as well as receive expert advice and information about the various roles on offer.
The announcement comes on the back of a successful recruitment campaign for this summer, which includes flights from new bases Birmingham and London Stansted. This expansion is set to continue in Summer 18, when we will have 9.8 million seats on sale (a 13% capacity increase) opening up a wealth of exciting opportunities for a host of talented Pilots, Cabin Crew and Ground Operations colleagues alike.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "It has been an exciting year for Jet2.com and Jet2holidays, and we are delighted to be creating so many opportunities to join our award-winning team. If you care passionately about looking after customers, we would love to see you at one of our upcoming roadshows and we look forward to welcoming you on board."
Jet2.com is the third largest registered airline in the UK, and we were recently named Best Airline - UK and Best Low-Cost Airline - Europe in the inaugural TripAdvisor Travellers' Choice awards for airlines. We are also the only UK airline to be recognised by Which? as a Recommended Provider. A recent report by the Institute of Customer Service also showed that Jet2.com and Jet2holidays leads the industry for customer satisfaction, meaning a passion for looking after customers is an absolute must.
With a growing fleet of aircraft, including 34 brand new Boeing 737-800NG aircraft which are being delivered between 2016 and 2019, there is an ever-growing need for enthusiastic, dedicated and passionate Pilots to join our team, particularly B737 Type Rated First Officers.
The roles are targeted at experienced Pilots with a strong training record and the commitment, energy and flexibility required to deliver the best service to our customers.
The Ground Operations Team is responsible for ensuring that flights depart safely and on time. Working as part of a team of Customer Helpers, they work hard to ensure that our customers depart on time, providing the perfect start to a lovely holiday.
Aspiring Cabin Crew members will be expected to deliver a consistently high level of safety and a VIP service to customers, working closely with the Captain and the rest of the Crew to make every flight memorable.
As the UK's leading leisure airline, operating a fleet of more than 80 aircraft in Summer 18 to popular destinations in the Mediterranean, the Canary Islands and a wealth of European Cities, this marks an exciting time for Pilots, Cabin Crew and Ground Operations employees to get onboard with the Jet2.com team.
To see all the jobs available visit www.jet2careers.com
Our 5 millionth customer to Majorca - 9 year old Emily Darroch from Livingston in Scotland - has been rewarded in true style.
Lucky Emily, along with her father Colin, mother Karan and sister Hannah, had booked a week-long holiday at the Sol Katmandu Park & Resort in Magaluf, and were expecting a family holiday in the sunshine.
However, after we spotted that Emily is our 5 millionth customer to travel to Majorca, we laid on the full VIP treatment for the family, starting with a doorstep surprise at their Livingston home.
As the family was about to set off to Edinburgh Airport, we turned up with Maiya (the Sol Katmandu mascot), to give Emily news of her treat which includes:
- Chauffeur driven limousine transfer to and from Edinburgh Airport
- Red carpet welcome at Edinburgh Airport - along with priority check-in, fast track security, and lounge access
- Time in the cockpit and on the aircraft with the flight crew and cabin crew
- VIP welcome at Palma Airport in Majorca, complete with a dedicated greeting from the Sol Katmandu entertainment troupe
- Private branded Sol Katmandu transfers to and from Palma Airport, as well as a VIP welcome at the resort
- Upgraded room and play pass
- Additional excursions included throughout the holiday
- Car Hire for duration of the stay
- VIP backstage tour at Pirates Adventure Show, as well as a seat at the Captain's table for dinner
Emily and her family were also surprised with other treats including in-flight meals and drinks, shopping vouchers both in-flight and in Duty Free, as well as other goodies.
To round it all off, Emily and her family were told that this holiday of a lifetime would be completely FREE.
We have been operating to Majorca since 2003, and today the destination is one of our most popular holiday hotspots, with over 100 weekly flights departing to Palma Airport this summer from across our nine UK bases.
Steve Heapy, CEO of Jet2.com and Jet2holidayssaid: "At Jet2.com and Jet2holidays we pride ourselves on our family friendly ethos, so we have really brought this to life in celebration of our 5 millionth customer to fly with us to Majorca. Family holidays are all about creating unforgettable memories, and we hope that Emily and her family get to make as many of these as possible throughout their week with us."