Jet2holidays has today been recognised as a Which? Recommended Provider for 'taking the bar for package holidays and raising it through the roof'. This announcement comes after Jet2.com was again recognised as a Which? Recommended Provider earlier this year.
The Which? Holiday Companies Survey, completed by thousands of Which? members, asked customers about their experiences with different travel companies. An overall customer score was then compiled based on several factors including accommodation, customer service, description vs. reality, the holiday representative, the organisation of the holiday, and value for money.
With an impressive overall customer score Jet2holidays is ranked ahead of a number of competitors and tour operators, with Which? pointing out how some of those competitors have "forgotten what makes a package holiday great: a well-managed experience with good customer service before you fly and helpful reps on the ground."
The survey shows that Jet2holidays scored consistently well on every single factor, with the Which? report saying this about us: "Holidaymakers love the friendly customer service, free 22kg of luggage and the Free Resort Flight Check-In service."
This success comes on the back of our continued investment into delivering a VIP experience so whether a customer stays in an ultra 5-star luxury hotel, or a 2-star self-catering apartment, they will be given the same level of service. This investment means that Jet2holidays has industry-leading call centre service levels, a customer helpline that is open 24 hours a day and 365 days a year, more Customer Helpers at airports and in resort than other tour operators. On top of that, unique touches such as Free Resort Flight Check-In and Twilight Check-In services make customers feel like a VIP.
Alongside this success, in January was Jet2.com recognised as a Which? Recommended Provider again.
The Which? Airlines Survey, completed by almost 8,000 Which? members, asked those flying from a UK airport about their travel experiences on a number of short haul airlines. The overall customer score for this was based on factors including punctuality, boarding, seat comfort, cabin environment, customer service, food & drink, and value for money.
The survey showed that Jet2.com scored consistently well on all factors, with our customer service yet again singled out for praise.
The Which? survey also showed that our fleet of brand-new Boeing 737-800NG aircraft are making a huge impression on customers, with the cabin environment receiving high marks. We marked a major milestone in January 2019 when we received the last of 34 brand new Boeing 737-800NG aircraft, taking our fleet size to 100 aircraft, to support our continued growth whilst providing customers with even more choice and flexibility.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: "Quality is at the heart of everything we do at Jet2.com and Jet2holidays, as we know how hard people work and save for their holidays. To receive this recognition from Which? is therefore something we are extremely proud of, as it is based on the experiences of paying customers - and it shows that our investment in delivering a VIP customer experience is working. Whether you book a flight with Jet2.com or a package holiday with Jet2holidays, what you get is a team that is obsessed with customer service, and this is reflected in these fantastic accolades. I am extremely proud to work with the thousands of Jet2.com and Jet2holidays colleagues who put everything into delivering this service for our customers every single day."
New analysis of Civil Aviation Authority (CAA) data by Which? has shown that Jet2.com continues to lead the way when it comes to punctuality. The in-depth analysis shows that we outperformed our competitors for punctuality in 2018, and that we bucked the wider trend by improving punctuality too.
Echoing other data that has been published on airline punctuality, the Which? analysis shows that Jet2.com improved punctuality despite our expanded flying programme. The research found that 'although there were some notable exceptions, delays are getting worse at nearly every major airline.' Thanks to our hard-working teams, Jet2.com 's performance flew in the face of this finding.
The research goes on to say that "Jet2.com proved that a rapidly growing budget airline can still deliver on punctuality."
Which? analysed Civil Aviation Authority (CAA) flight punctuality data from 2014-18, with airlines compared on arrival punctuality.
To view the findings, please follow this link:www.which.co.uk/news/2019/07/revealed-the-worst-airlines-and-routes-for-delays/
Steve Heapy, CEO of Jet2.com and Jet2holidays has said the following in response to Miles Morgan's comments in Travel Weekly (27th June).
"We would like to confirm that Jet2.com and Jet2holidays have no interest in either Thomas Cook's airline or Thomas Cook's retail business.
We continue to enjoy enormous success through our award-winning airline, Jet2.com, and this Summer we will operate our biggest ever programme with 100 aircraft flying to exciting sun and city destinations across Europe from nine UK bases.
Through our successful package holiday business, Jet2holidays, we have developed fantastic relationships with independent travel agents, who are an integral part of our long-term distribution strategy. Our whole approach to working with these agents is based on a partnership model, so that we can support them to increase sales and grow their businesses. We are absolutely committed to this partnership approach which is why we have no plans or need to purchase any existing Thomas Cook shops or open our own retail shops in the high street.
Let me make this clear, our focus is on continuing to foster close working relationships with independent travel agents through our 'Partnership2Success' strategy. This includes supporting agents through a range of initiatives such as joint marketing activity, taking agents out into their communities, sponsoring industry events, delivering our Earn Your Wings training programme, running VIP FAM trips, and hosting our annual VIP Travel Agent Conference.
Through our award-winning trade sales team, which now numbers 20 colleagues, we look forward to continuing to deliver more mutually beneficial success in partnership with independent travel agents across the UK."
After flying millions of happy customers on holiday from Northern Ireland, this week we celebrated 15 years of Jet2.com flights from Belfast International Airport.
To mark the occasion, customers flying to the sunshine with us from Belfast International were given a special celebration of traditional Fifteens (a traditional tray bake from Northern Ireland), cake, refreshments, and two lucky customers even won a pair of return Jet2.com flights.
Colleagues from our award-winning team at Belfast International Airport also joined the celebrations.
Back in 2004, the first Jet2.com flight took off from Belfast International to Prague, with two destinations on sale at the time of launch. Today we operate to 30 destinations from Belfast International, with 450,000 seats on sale this summer alone and four based aircraft supporting this huge operation.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "We have continued to enjoy enormous success since our first flight took off from Belfast International in 2004, and that is all down to the support and loyalty from holidaymakers and independent travel agents across Northern Ireland. Although we have expanded from two destinations to 30, we remain focused on the same values today as we did back in 2004, which are providing customers with a VIP experience, friendly low fares, and great flight times on our award-winning airline."
Our fantastic Twilight Check-In service is now available at Edinburgh Airport, ensuring even more customers get their holidays off to an easy and stress-free start.
We have expanded the service to Edinburgh, having seen great success at Birmingham, East Midlands, Leeds Bradford, London Stansted and Manchester since it was introduced.
Twilight Check-In is ideal for customers staying at a hotel or who live near the airport as it saves valuable time on the morning of your flight.
All you need to do is check in online at least 24 hours before your flight*, then visit the Twilight check-in where you can drop your bags at our Jet2.com check-in desks between 3pm and 8pm the night before.
You can then arrive at the airport the following morning and head straight to security, bypassing check-in, giving you more time to sit back and relax before catching your Jet2.com flight.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "As we head into the peak summer season, this is yet another example of Jet2.com and Jet2holidays investing in a VIP experience for our customers. Our free Twilight Check-In service is a smart and secure service that really adds to the overall holiday experience for our customers. The popularity of this service means we are delighted to be launching it from Edinburgh Airport, meaning customers can start their holiday with us luggage-free and breeze through the airport to catch their flight."
Visit www.Jet2.com/twilight for more information.
*Only applicable to flights departing before 12 noon the following day. Other terms and conditions apply.
Following the incredible success of last year, we have today announced that we will once again be a brand partner of Love Island.
The announcement makes us the designated official travel partner of Love Island, one of the most talked about TV shows in 2018 and eagerly awaited shows in 2019, for the second year running. The fifth series of the show starts on ITV2 at 9.00pm tonight (Monday 3rd June).
Last year's series had ITV2's highest ever ratings, making the partnership a great way for us to continue raising our brand awareness across the UK, whilst targeting millennials and young adults.
This summer, we will reach this audience through commercial competitions, TV and digital advertising, social media, and a dedicated microsite hosting exclusive content. We will bring back the popular slogan "Love the summer vibe with Jet2holidays and Love Island" for the duration of the series.
Two bespoke advertisements capturing the summer vibe will support the partnership, showcasing the different holiday experiences that we offer customers, both in Majorca and right across our network of European destinations.
We are also offering viewers nine chances to win a pair of money-can't-buy tickets to the Love Island Live final and a Jet2holiday for two people to Majorca, through a range of competition mechanics throughout the series. In addition, independent travel agency partners who make the most Jet2holidays bookings during the series will be entered into a prize draw to win a pair of tickets to the Love Island Live final, alongside a VIP Fam Trip for two people to Majorca.
On top of that, an in-show competition means one winner can win their own Love Island experience with us- a 7-night holiday for six people staying at Sol Wave House All Suites in Magalluf, plus £40,000 spending money.
Love Island is one of the most talked about shows on TV and in the definitive game of love, every few days the Love Islanders will have to couple up, with those not in a couple at risk of being dumped from the island. With the path to true love littered with surprise bombshell arrivals and unexpected twists and turns, there's never a dull moment in the islanders' sunshine paradise. Ultimately the couples must win over the hearts of the public, who will have the final say on who wins the show and takes home a lucrative cash prize. The winners and finalists will return to the UK with us.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "Our brand partnership with Love Island surpassed all our expectations last summer, so we are delighted to be the official travel partner of the show once again. Love Island is one of the most popular and talked about shows of the summer, meaning we can enjoy fantastic engagement with a key audience whilst showcasing the range of award-winning holidays that we have on offer for young people."
Claire Heys, ITV Brand Partnerships and Content Director said: "We loved coupling up with Jet2holidays last year and I'm delighted that the brand is continuing to build on that partnership by returning as the official travel partner for the new series of Love Island."
We have turned up the heat by introducing two exciting Nando's products to our new In-Flight menu, making Jet2.com the first UK airline to help customers get a Nando's fix in the sky.
Launching just in time for Summer, we have spiced up our In-Flight menu with the introduction of 'Nando's PERi-PERi Flight Bites', two sky-high snacks infused with Southern African PERi-PERi spice.
The products include a dip, drizzle and dunk 'Nando's Box' which includes creamy houmous, smoky PERi-PERi drizzle and lightly salted pitta chips. Customers can also take their taste buds on a trip with Nando's Half-popped Corn, a mild and delicious snacking option where fluffy popcorn meets crunchy corn.
To give our customers even more reason to feel sky-high with excitement this Summer, Nando's vouchers can also be found in selected Nando's Boxes onboard, entitling one person to a free Nando's meal.
The new In-Flight menu is our biggest and best yet, with a number of new additions to give customers more choice and variety than ever. Following the introduction of our first ever In-Flight vegan meal earlier this year, the warming and hearty Penne Arrabbiata pasta dish, we have added the vegan and gluten free 'Gnaw' chocolate bar, with Nando's Half-popped Corn also suitable for vegans.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "The addition of these two fantastic snacking options give our customers even more great choice than ever, and mean that we are the first UK airline to offer Nando's products on our In-Flight menu. We have already made a number of exciting changes to our In-Flight menu this year, and we are sure this brand new menu will delight customers even more. We pride ourselves on delivering the very best customer service in every area, which was recognised at the recent TripAdvisor Travellers' Choice awards for airlines where we won five awards, and we can't wait for our customers to try the exciting choice on this new menu."
We are delighted to announce TWO BRAND NEW DESTINATIONS for Summer 20, with flights and holidays to Zadar (Croatia) and Preveza (Greece) going on sale today.
From May through to early November, we will operate to Preveza in Greece from three of our UK bases - Birmingham, London Stansted and Manchester - with four weekly flights and more than 35,000 seats on sale to this stunning destination in total.
The launch of brand new Preveza gives holidaymakers access to the Epirus region, which offers holidaymakers everything from 60km of beautiful beaches to enchanting history and exciting nightlife. Linked to the Greek mainland by Greece's first undersea tunnel, this charming region opens up sensational seaside destinations you see on picturesque postcards including Parga, a coastal town surrounded by stunning islands and beaches, as well as Lefkas which includes traditional Greek resorts such as Nidri, Nikiana, Lygia and Agios Nikitas.
The addition of Preveza is our ninth destination in Greece, on top of the increasingly popular destinations of Corfu, Crete (Heraklion), Crete (Chania), Kefalonia, Kos, Rhodes, Thessaloniki and Zante. This popularity means Jet2.com and Jet2holidayswill have over 1.3 million seats on sale across these nine Greek destinations in Summer 20, with over 150 flights operating every week during peak periods.
Our second new destination for Summer 20 is Zadar in Croatia, which is now on sale from London Stanstedand Manchester Airports. With twice-weekly flights on sale from both bases from May through to early November, this represents more than 30,000 seats in total.
Zadar, located on the spectacular Dalmatian Coast, is one of Croatia's most dynamic and exciting cities, and is a showcase of Roman and Venetian remnants, with religious buildings and churches, pretty promenades, lush lagoons and mighty monasteries. It is also gateway to a number of islands and some of Croatia's most famous national parks, as well as resorts such as Petrcane, Biograd, Sibenik and Vodice. The addition of Zadar means that the company will operate to four destinations in Croatia in Summer 20, with existing services already operating to Dubrovnik, Split and Pula. This expansion to Croatia means over 400,000 seats on sale in Summer 20, with more than 50 flights operating every week during peak periods.
Jet2.com has triumphed in the 2019 TripAdvisor Travellers' Choice awards for airlines, winning an unprecedented FIVE awards.
For the second year running, we are the only UK and European airline to be recognised as one of the Top 10 Airlines in the World - coming 9th in the prestigious list.
In addition, Jet2.comhas won both the Best Airline - UKand Best Low-Cost Airline - Europe prizes for the third year running, as well as the Best Economy Class - Europe award for the second consecutive year.
To cap off this phenomenal success, Jet2.com has also been recognised as Best Airline - Europe.
The TripAdvisor Travellers' Choice awards for airlines are based on the quantity and quality of reviews and ratings for airlines worldwide gathered over a 12-month period. This is the third time that the world's largest travel planning and booking site has held its prestigious Travellers' Choice awards for the airline industry.
Of over 20,000 reviews on TripAdvisor, almost 90% of our reviews are rated as 'excellent' or 'very good', with travellers praising us for customer service, cleanliness, value for money and check-in & boarding.
Our family friendly formula, combined with great flight times and low fares, has seen us win multiple awards recently, including winning Which? Travel Brand of the Year 2018. Earlier this year, we took delivery of the last of 34 brand new Boeing 737-800 aircraft, taking our fleet size to 100, whilst providing more comfort for customers through an improved and roomier cabin design.
Steve Heapy, CEO of Jet2.comand Jet2holidays said: "To win five prestigious awards from TripAdvisor is an achievement we are truly proud of, as it shows that Jet2.com is a world leader when it comes to delivering first-class customer service. The awards are living proof that our investment in customer service is working, because they are based on the experiences of paying customers.
"Winning five awards shows that our family friendly formula, low fares, brand new aircraft and generous 22kg baggage allowance are a big hit with customers, and all of these great benefits are complemented by our fantastic Jet2.com team who work tirelessly every day to look after each and every customer."
On the back of the welcome news that UK airlines will be able to continue to operate flights between the UK and the EU, Jet2.com and Jet2holidays is bringing even more good news to customers, thanks to the announcement today of an expanded Summer 20 programme from six of our UK bases.
Today's announcement includes NINE BRAND NEW ROUTES and MORE SEATS ON SALE THAN EVER, meaning that customers travelling from Belfast International, Birmingham, Leeds Bradford, London Stansted, Manchester and Newcastle have more choice and flexibility when choosing flights and holidays to their favourite destinations across Europe, the Mediterranean and the Canary Islands next summer.
We're far from done, with Summer 20 from our other UK bases to be announced, and even more good news on its way! So keep watching this space.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "The UK Government has confirmed that flights to our EU holiday destinations will continue just as last year, providing assurance that, whatever the outcome of Brexit, holidaymakers can continue to book holidays with confidence. On the back of that we are delighted to be announcing even more good news, thanks to this exciting summer programme from six of our UK bases. With nine brand new routes, more seats on sale than ever, and even more exciting news on its way, we are once again demonstrating our commitment to our customers. With more choice and flexibility for customers and independent travel agents to choose from with our award winning airline and tour operator, we are confident that this summer programme will be a huge hit with local holidaymakers."
For further information and to book, please visit www.jet2.com orwww.jet2holidays.com.
Jet2.com and Jet2holidays have once again been recognised as amongst the very best companies in the UK for delivering first-class customer service, according to a major study.
The latest UK Customer Satisfaction Index (UKCSI), published by The Institute of Customer Service, has named Jet2holidays joint 20th out of more than 250 companies - making us the highest ranked tour operator for customer service. Jet2.com comes joint 45th in the list - the highest ranked airline in the study.
No other package tour operator or airline even makes the top 50, with all major brands and organisations featuring in the study.
Jet2holidays is given a customer satisfaction score of 82.5, above the national average of 77.7. Over 30 different considerations - such as staff professionalism, quality and efficiency, and complaint handling - are factored into the results.
Jet2.com has a customer satisfaction score of 81.2, meaning it is only airline to make the top 50 yet again.
The ranking follows what has already been an award-winning start to 2019 for us, after four successful wins at the prestigious Travel Weekly Globe Awards.
For further information on the UK Customer Satisfaction Index (UKCSI), visit https://instituteofcustomerservice-5154161.hs-sites.com/ukcsi-jan-2019
With more people choosing to remove animal products from their diet, we have introduced the warming and hearty Penne Arrabbiata pasta dish, which is now available to buy on board and just in time for Veganuary.
Jet2.com and Jet2holidays marked a major milestone this week when we took formal delivery of the last of 34 brand new Next Generation 737-800 aircraft from Boeing - taking the number of aircraft in our fleet to 100.
The aircraft, which seats 189 passengers, was handed over to us at a ceremony at Boeing's Seattle Delivery Centre in the United States. The aircraft has now been flown to the UK, where it will be fitted with special finishing touches, including bespoke seating, before coming into operation in the next few weeks.
Six lucky winners joined us for the celebrations, after winning our social media competition. Tyler and Declan Adams from Bishop Auckland, Gareth Brown and Amy Anderson from Edinburgh, and Max Jones and Nicholas Heyes from Cheshire, were chosen from more than 2,000 entries after submitting a video entry explaining why they deserved to win a place on a once-in-lifetime four-night trip to Seattle.
This newest aircraft is the final one of 34 Boeing 737-800NG aircraft which have joined our fleet since September 2016. The aircraft have an approximate list price of $3.3 billion, however the company has negotiated significant discounts from this price. This fleet enables the company to continue its growth, meaning we can fly more package holiday and flight-only customers to sunshine, ski, and city destinations across Europe, the Canary Islands and the Mediterranean.
As well as Jet2.com being the UK's third largest airline, Jet2holidays is now the second largest tour operator in the UK. The company's flight-only product was enjoyed by 5.37 million passengers in the last financial year (year ended 31 March 2018), a growth of 48% year-on-year, whilst demand for ATOL protected package holidays continues to grow, as Jet2holidays took 2.5 million customers on real package holidays, an increase of 45% year-on-year. In total, the company flew 10.38 million flight-only and package holiday passengers (one-way) in the last financial year (year ended 31 March 2018), and this combined leisure travel business increased revenues by 42% to £2,223.2m.
Our growth is set to continue, with over 12 million seats and three new destinations (Chania in Crete, Bourgas in Bulgaria, and Izmir in Turkey) on sale for Summer 19 from across our nine UK bases - a capacity increase of 15%.