Jet2.com announces over 1,700 jobs
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Jet2.com is announcing a major recruitment drive today, with roadshows taking place across the UK to fill over 1,700 Pilot, Cabin Crew and Ground Operations roles.

The roadshows are taking place throughout August and September at various airports and locations across the UK to support the recruitment of 180 pilot, 900 cabin crew and more than 700 ground operations positions. They will offer the chance to informally meet members of the Jet2.com team, as well as receive expert advice and information about the various roles on offer.

The announcement comes on the back of a successful recruitment campaign for this summer, which includes flights from new bases Birmingham and London Stansted. This expansion is set to continue in Summer 18, when we will have 9.8 million seats on sale (a 13% capacity increase) opening up a wealth of exciting opportunities for a host of talented Pilots, Cabin Crew and Ground Operations colleagues alike.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: "It has been an exciting year for Jet2.com and Jet2holidays, and we are delighted to be creating so many opportunities to join our award-winning team. If you care passionately about looking after customers, we would love to see you at one of our upcoming roadshows and we look forward to welcoming you on board."

Jet2.com is the third largest registered airline in the UK, and we were recently named Best Airline - UK and Best Low-Cost Airline - Europe in the inaugural TripAdvisor Travellers' Choice awards for airlines. We are also the only UK airline to be recognised by Which? as a Recommended Provider. A recent report by the Institute of Customer Service also showed that Jet2.com and Jet2holidays leads the industry for customer satisfaction, meaning a passion for looking after customers is an absolute must.

With a growing fleet of aircraft, including 34 brand new Boeing 737-800NG aircraft which are being delivered between 2016 and 2019, there is an ever-growing need for enthusiastic, dedicated and passionate Pilots to join our team, particularly B737 Type Rated First Officers.

The roles are targeted at experienced Pilots with a strong training record and the commitment, energy and flexibility required to deliver the best service to our customers.

The Ground Operations Team is responsible for ensuring that flights depart safely and on time. Working as part of a team of Customer Helpers, they work hard to ensure that our customers depart on time, providing the perfect start to a lovely holiday.

Aspiring Cabin Crew members will be expected to deliver a consistently high level of safety and a VIP service to customers, working closely with the Captain and the rest of the Crew to make every flight memorable.

As the UK's leading leisure airline, operating a fleet of more than 80 aircraft in Summer 18 to popular destinations in the Mediterranean, the Canary Islands and a wealth of European Cities, this marks an exciting time for Pilots, Cabin Crew and Ground Operations employees to get onboard with the Jet2.com team.

To see all the jobs available visit www.jet2careers.com

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Dart Group Publishes Annual Report 2017
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Dart Group PLC has published its Annual Report for 2017. To download the full report click: www.dartgroup.co.uk/report-and-accounts-2017/

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Treating our 5 millionth customer to Majorca
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Our 5 millionth customer to Majorca - 9 year old Emily Darroch from Livingston in Scotland - has been rewarded in true style.

Lucky Emily, along with her father Colin, mother Karan and sister Hannah, had booked a week-long holiday at the Sol Katmandu Park & Resort in Magaluf, and were expecting a family holiday in the sunshine.

However, after we spotted that Emily is our 5 millionth customer to travel to Majorca, we laid on the full VIP treatment for the family, starting with a doorstep surprise at their Livingston home.

As the family was about to set off to Edinburgh Airport, we turned up with Maiya (the Sol Katmandu mascot), to give Emily news of her treat which includes:

  • Chauffeur driven limousine transfer to and from Edinburgh Airport
  • Red carpet welcome at Edinburgh Airport - along with priority check-in, fast track security, and lounge access
  • Time in the cockpit and on the aircraft with the flight crew and cabin crew
  • VIP welcome at Palma Airport in Majorca, complete with a dedicated greeting from the Sol Katmandu entertainment troupe
  • Private branded Sol Katmandu transfers to and from Palma Airport, as well as a VIP welcome at the resort
  • Upgraded room and play pass
  • Additional excursions included throughout the holiday
  • Car Hire for duration of the stay
  • VIP backstage tour at Pirates Adventure Show, as well as a seat at the Captain's table for dinner

Emily and her family were also surprised with other treats including in-flight meals and drinks, shopping vouchers both in-flight and in Duty Free, as well as other goodies.

To round it all off, Emily and her family were told that this holiday of a lifetime would be completely FREE.

We have been operating to Majorca since 2003, and today the destination is one of our most popular holiday hotspots, with over 100 weekly flights departing to Palma Airport this summer from across our nine UK bases.

Steve Heapy, CEO of Jet2.com and Jet2holidayssaid: "At Jet2.com and Jet2holidays we pride ourselves on our family friendly ethos, so we have really brought this to life in celebration of our 5 millionth customer to fly with us to Majorca. Family holidays are all about creating unforgettable memories, and we hope that Emily and her family get to make as many of these as possible throughout their week with us."

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Leading the industry for customer satisfaction
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A major study has recognised Jet2.com and Jet2holidays as amongst the very best companies in the UK for customer satisfaction.

The benchmark UK Customer Satisfaction Index (UKCSI), produced bi-annually by the Institute of Customer Service, has named Jet2holidays 4th out of almost 250 companies - making us the highest ranked tour operator for customer service. Jet2.com comes 29th in the list - the highest ranked airline.

No other package tour operator or airline even makes the top 50, with all the major brands and organisations featuring in the study.

Jet2holidays is given a customer satisfaction score of 84.8%, which represents the percentage of customers who said everything was right first time when they last contacted us.

Jet2.com has a customer satisfaction score of 82.4%, an improvement of 0.3% from January 2017. Not only is Jet2.com the only airline to make the top 50, but it is one of just three companies in the 'transport' sector to make the top 50.

The average customer satisfaction score across all UK organisations is 78.2% with the tourism industry averaging 80.7%.

Our success comes on the back of continued investment into customer service and delivering our family friendly formula. Examples of this include:

  • Investing in, and growing, our UK based call centre, which has industry-leading response times.
  • Doubling the number of overseas representatives to 500.
  • Growing our free and exclusive Resort Flight Check-In service which allows customers to securely check-in their bags at their hotel on the last day of their holiday.
  • Being the only tour operator offering a free 24/7 emergency helpline 365 days a year for customers.
  • Hiring more customer helpers & check-in staff at airports.
  • Investing significantly in our website and trade team meaning we offer easy, fast to book flights and holidays.
  • Removing card fees for all bookings paid for with a credit card, debit card or AMEX.

This formula has resulted in a number of accolades and award wins, such as being voted the UK's Top Airline by users of TripAdvisor, Skytrax and Which?, with Jet2.com the only UK airline to be given prestigious 'Recommended Provider' status by Which?

Steve Heapy, CEO of Jet2.com and Jet2holidays said: "Customer satisfaction and trust is absolutely critical in an industry like ours, which is why we continue to invest in delivering the very best customer service. This accolade shows that our strategy is succeeding and really cements our position as the industry-leader when it comes to delivering customer service. We are very proud of this achievement, which comes on the back of numerous other award wins, and I would like to pay tribute to everyone at Jet2.com and Jet2holidays who works so tirelessly to look after our customers."

The UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction, which has been run by the Institute of Customer Service since 2008 and is based on the responses of over 10,000 customers. It covers over 30 metrics of customer experience, including staff professionalism, quality and efficiency, ease of doing business, problem solving, complaint handling and attitudes towards trust and reputation. The measures in the UKCSI reflect the priorities customers have identified as the most important attributes of customer experience, and also include measures of customer effort and Net Promoter Score (NPS).

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Customers just love Resort Flight Check-In
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Just over a year ago, we launched Resort Flight Check-In, our free and exclusive service giving customers a hassle-free end to their holiday.

This fantastic service, unique to Jet2holidays, was originally trialled in selected hotels in Benidorm and proved so successful that it has been officially rolled out to a number of top resorts. It is now available in more than 150 hotels across a number of destinations, including Benidorm, Majorca, Tenerife, Costa Del Sol, Lanzarote, Paphos and Larnaca. Thanks to this expansion, it is estimated that 25% of our customers will be able to use the service this year.

The Resort Flight Check-In process is simple. Our friendly reps greet customers at their hotel on the day of their return flight and check their baggage in on the spot. Our special Ground Operations Team then securely transport the bags to the waiting aircraft, carrying out all the standard security checks.

This means that customers are free to make the most of their last day away, without the worry of having to look after their luggage. It also improves their experience at the airport as they can head straight through to security.

This summer we will have a team of over 500 Resort Flight Check-In staff, and at hotels where we offer the service, a giant branded mobile desk and podium is set up whenever it is open. On top of that, our fleet of Jet2holidays branded trucks are zipping between hotels to securely collect and transport baggage.

Don't just take our word for it though. Our customers love the service too - just take a look at some of these comments:

"I experienced Resort Flight Check-In and all I can say is 'fantastico'. 5 stars for you guys. It was the best service I have ever experienced from an airline."

"Check-in your cases at the hotel in the morning, and next time you see them is at arrivals. Great service, will be using again."

"Mightily impressed. No queuing. Hats off to a well organised company. Thank you."

"First time with Jet2.com and Jet2holidays and it won't be my last. Fantastic service especially when coming home. Luggage picked up at hotel, no queuing, and straight to security and the gate. Brilliant."

"Fantastic service. Made our last day of holiday so much more pleasant. Well done!"

If you want to find out more about Resort Flight Check-In, or if you want to stay somewhere that features the service, please just visit: www.jet2holidays.com/resort-flight-check-in

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Jet2holidays celebrates 10 years
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It all began in June 2007, and over 7 million happy holidaymakers later, Jet2holidays is celebrating its tenth anniversary with customers and staff.

To mark the occasion, celebrations are taking place across our UK and overseas bases throughout June. UK airports will be creating a series of celebratory themed cakes, with Jet2.com and Jet2holidays social media fans voting for the winner.

The Cake Off started today at Manchester Airport, when Jet2holidays staff were joined by Jet2 TV Allstars, Alan Halsall and Andy Whyment, to cut a specially created cake which was handed out to departing customers.

The celebrations took on added significance as we also celebrated three route anniversaries from Manchester Airport. As well as the 10th anniversary of Jet2holidays launching from the airport, today also marks the 10th anniversary of our Barcelona and Prague routes, as well as 5 years since we started operating to Pula from Manchester Airport. Since launching, over 435,000 Jet2.com and Jet2holidays customers have flown on these three popular routes.

The popularity of Jet2holidays' great value package breaks, with award-winning Jet2.com flights, industry leading 22kg baggage allowance and £60 per person deposit has seen Jet2holidays emerge as one of the 'big three' with licence to carry 2.27 million customers. Back in 2007 when we launched, this figure was just 23,000.

Back then, Jet2holidays operated to 15 destinations whereas today we operate to more than 40 top sun destinations across the Mediterranean, Canary Islands and Europe. We also have 26 world famous capitals and cultural centres, including Winter shopping trips to New York, available through Jet2CityBreaks which launched in May 2015. We now sell almost 4,000 hotels ranging from 2* to exclusive 5* properties through our 'Indulgent Escapes' brand.

This growth means that Jet2holidays will employ over 1,600 people in Summer 17, including a dedicated team to deliver our new and exclusive Resort Flight Check-In service, which allows customers to securely check in their bags at the hotel on their day of departure, leaving them luggage free for the rest of the day and at the airport.

Just last week, we also announced our latest new offering, Jet2Villas, a brand new villa proposition with hundreds of properties on sale. This gives customers the freedom of a villa holiday with the benefits of a package holiday.

As well as all of this, all Jet2holidays packages include free infant places as well as 0% credit and debit card fees. With a UK based call centre, and the option to book online, over the phone or through travel agents, Jet2holidays customers also benefit from 24 hour in-resort service. This has not only seen us enjoy tremendous growth but has also resulted in a number of coveted industry awards.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: "This Summer marks the 10th anniversary of delivering real package holidays through Jet2holidays and it is a great time to be celebrating the work which has seen us continue to go from strength to strength. That is only possible thanks to everyone here at Jet2holidays.

"As well as celebrating, we are looking forward too. Thanks to our continued investment into building a company that is focused on our customers, we look forward with real confidence. No other holiday operator works as hard to make its customers feel like a VIP, and on top of our fantastic sun and city destinations, those special Jet2holidays touches such as low £60 per person deposit, children go free, 24 hour in-resort assistance, and our exclusive Resort Flight Check In service means the next ten years should be just as successful."

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Exclusive trips to New York from London Stansted
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Start spreading the news.... Jet2.com and Jet2CityBreaks has announced FOUR EXCLUSIVE TRIPS to New York this winter from London Stansted, making us the only operator to fly directly to the Big Apple from the airport.

After the successful launch of flights and holidays from London Stansted Airport in March this year, we are going even bigger by launching shopping, Black Friday and Thanksgiving trips direct to the Big Apple. The trips make us the only airline to fly to New York from London Stansted, giving customers across North & East London and the East of England a bite of the Big Apple in style!

All four-night trips are on sale now, with flights perfectly timed with award-winning Jet2.com. A 327-seat Airbus A330 will come into operation at London Stansted for these New York flights, enabling us to add more seats and capacity, whilst enabling customers to enjoy a spacious widebody cabin alongside the award-winning customer service and friendly flight times which is making us such a hit at our new base.

There are holidays for sale across a range of iconic 3-5 star hotels in great New York locations. They include the popular Yotel New York at Times Square and Wellington Hotel, plus hotels such as Hilton Times Square, Sofitel New York and Loews Regency.

The full New York programme for winter 2017 from London Stansted Airport is as follows:

Thanksgiving & Black Friday:

London Stansted: 23rd November

Shopping Trips & Winter in New York:

London Stansted: 16th November

London Stansted: 30th November

London Stansted: 7th December

Steve Heapy, CEO of Jet2.com and Jet2CityBreaks said: "We are delighted to be launching our popular New York trips from London Stansted Airport this year, making us the only airline and tour operator to fly directly to the Big Apple from the airport. With our flights and holidays programme performing exceptionally well from our new base, we expect the same level of popularity for these trips. With Thanksgiving and Black Friday in the New York up for grabs, these trips-of-a-lifetime offer something very special for everyone!"

London Stansted Airport's CEO, Andrew Cowan, said: "The announcement by Jet2.com and Jet2holidays is fantastic news for London Stansted and everybody in the region looking for a New York shopping trip just before Christmas from their local airport. The airline has had a fantastic start since launching here in March and this boost clearly demonstrates the strength of demand that exists across the East of England and London.

"The airport has not served the Big Apple since 2008 so we are all absolutely thrilled to have it back on our destination boards. I'm sure these great value flights will prove to be another huge hit with passengers."

Packages with Jet2CityBreaks start from £699* per person, and they can be secured now for only £60pp deposit. Jet2.com flight only options are also available from £299* per person, including taxes.

For further information or to book visit www.jet2.com / www.jet2citybreaks.com

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Jet2 driving UK-Spain Capacity growth this Summer
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Jet2.com will account for half (47%) of the capacity growth between Spain and the UK this summer, according to data from the international aviation website anna.aero*.

Our additional routes (31 new routes meaning 111 routes in total this summer), more weekly flights (over 550 per week at peak times), and more seats (over 5.1 million seats on sale) makes us the third biggest operator between Spain and the UK this summer. The opening of our two brand new bases at London Stansted and Birmingham also adds to our growth in Spain.

Our three busiest Spanish airports will be Palma (Majorca), Alicante and Tenerife. The success of Jet2holidays is driving significant growth in these bases and across all of Spain, with almost 1,400 hotels now contracted directly across Mainland Spain and the islands.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: "The addition of more flights and seats, as well as brand new routes this summer, really demonstrates our commitment to Spain. With great value package holidays through Jet2holidays we are driving demand amongst British holidaymakers who continue to see Spain as the preferred choice for their well-deserved holiday. As well as continuing to take existing customers to Spain, our continued focus on customer service and the launch of new bases at London Stansted and Birmingham, means we are seeing more new customers enjoying our award-winning package holiday service from their local airport to Spain too."

* www.anna.aero/2017/05/22/uk-spain-market-massive-growth-2016

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Airbus A330 comes into operation at Manchester
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It is an incredibly exciting day for Jet2.com and Jet2holidays as we begin operating a327-seat Airbus A330 at Manchester Airport, enabling us to add more seats and capacity to support our biggest ever summer holidays and flights programme.

The widebody aircraft, leased from AirTanker for the peak summer season, is making its first flight - which is sold out - to Lanzarote this morning. The aircraft will operate to our most popular hotspots from Manchester Airport this summer, includingMajorca, Tenerife, Lanzarote and Rhodes.

Featuring our famous branding, it also has Acro seats fitted to provide more space and comfort for our customers. All Jet2.com aircraft have Acro seats fitted here in the UK. As you can see from the image, this seating is configured differently to other aircraft in our fleet, with customers able to enjoy a spacious widebody cabin in addition to our award-winning customer service and friendly flight times.

We will fly to 41 destinationsfrom Manchester Airport this Summer, including two brand new destinations in Costa de Almeria and Halkidiki. With more than 400 weekly flights during peak periods and over 2 million seats on sale in total for Summer 17, the addition of this Airbus A330 will play a key role in supporting our busiest ever operation.

Steve Heapy, CEO of Jet2.com and Jet2holidayssaid: "Summer 2017 is shaping up to be our biggest ever from Manchester Airport so the addition of this widebody Airbus A330 will help us add more capacity to our best-selling destinations. As well as providing holidaymakers with more choice, the aircraft means that our formula of friendly flights, fantastic customer service and great comfort will be complemented even further with the addition of a spacious widebody cabin."

The Airbus A330 will operate from today until the end of October. An Airbus A330 will also be in operation for Summer 18, when we will operate to 43 summer beach and city destinations from Manchester Airport, including new routes Verona and Bergerac.

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Jet2holidays launches new advertising campaign
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Jet2holidays is launching a new national advertising campaign this weekend, extending our popular 'Hold My Hand' concept to target more holidaymakers, in particular couples and families.

Part of an integrated brand campaign, three new adverts will be hitting TV screens across the UK from today, right in time for our biggest ever Summer season.

The new adverts have been developed to showcase the happiness that younger couples, couples and families experience on a Jet2holidays break. The adverts tap into the precious moments that holidaymakers enjoy and look forward to most such as leaping into the pool, lapping up the sunshine, or enjoying a sunset stroll along the beach. Each advert is accompanied by the recognisable upbeat soundtrack, 'Hold My Hand' by Jess Glynn.

Our new family advert will premiere during Coronation Street tonight, with brand new adverts targeting couples hitting the screens during other prime time TV spots over the weekend.

After the launch of operations at London Stansted and Birmingham Airport last month, the campaign will target holidaymakers right across the UK including the South and East of England, the Midlands, the North of England, Scotland and Northern Ireland.

Filmed in Tenerife, three of our most popular hotels feature prominently in the new adverts. The 5* Roca Nivaria in Playa Paraiso, the 5* Iberostar Grand Hotel El Mirador in Costa Adeje and the 5* Hard Rock Tenerife in Playa Paraiso appear throughout, and are on sale now through a low £60 per person deposit, along with thousands of other 2-5 star hotels.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: "The Jet2holidays offer of real package holidays alongside customer friendly touches, such as our exclusive Resort Flight Check In service, means that we are driving enormous satisfaction with new and existing customers. Our new adverts capture the spirit of exactly what Jet2holidays is all about for couples and families, and with summer arriving it comes at the perfect time to put people in the holiday mood."

The advert was created by the Home Agency.

See our new ads via the links below

Jet2holidays Family Ad: www.youtube.com/watch?v=I2XOJHg-Yw0

Jet2holidays Young Couple Ad: www.youtube.com/watch?v=5wPKve-cZR4

Jet2holidays Couple Ad: www.youtube.com/watch?v=T2H9XhimpDg

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Jet2.com is the best UK Airline says TripAdvisor
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Jet2.com is on the awards trail again - scooping two prestigious accolades in the inaugural TripAdvisor Travellers' Choice awards for airlines, winning the Best Airline - UK and Best Low-Cost Airline - Europe prizes.

The awards, covering every major carrier worldwide, are based on an algorithm that took into account the quantity and quality of airline reviews and ratings submitted by travellers over the past 12 months. It is the first time that the world's largest travel planning and booking site has held its prestigious Travellers' Choice awards for the airline industry.

TripAdvisor airline reviews launched in July 2016, giving travellers a platform to share their candid feedback about all major airlines around the globe.

TripAdvisor airline reviews are based on eight key service factors, which are then aggregated into an overall score. Jet2.com's score is the highest of any UK airline and European Low-Cost Carrier, with particularly strong scores for customer service, cleanliness, value for money, check-in, boarding, and our generous 22kg baggage allowance.

This family friendly formula, combined with great flight times, low fares and 0% credit and debit card fees has seen us win multiple awards recently, including being the only UK airline to be recognised by Which? as a Recommended Provider.

Steve Heapy, CEO ofJet2.com and Jet2holidayssaid: "We are thrilled and proud to be named by TripAdvisor as both the Best UK Airline and the Best Low-Cost Airline across all of Europe. What makes the accolades so special is the fact that they are based on customer experience and feedback, making the recognition even more rewarding.

"The fact that we continue to win awards is no coincidence. Everybody at Jet2.com strives to give our customers the very best experience possible and I would like to pay tribute to the brilliant Jet2.com team for doing that day in day out. Our family friendly formula is clearly working, and that, supported by fantastic customer benefits such as a generous 22kg baggage allowance, friendly flight times, 0% credit and debit card fees, and comfortable seating really is clearly putting us ahead of the competition in the eyes of our customers."

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Jet2holidays Expands Free Resort Check In Service
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We have good news for customers who want to make the most of their last day on holiday, as we are expanding our exclusive Resort Flight Check In Service to include more destinations and hotels this summer. This follows phenomenal levels of take up and satisfaction with the service after we launched it in selected hotels last year.

The free service allows Jet2holidays customers to securely check in their bags at the hotel on their day of departure, leaving them luggage free for the rest of the day and at the airport. The only UK holiday operator to offer the service, we launched Resort Flight Check In across 60 hotels in Benidorm, Majorca and Tenerife last summer.

In response to huge popularity, we are now making the service available to customers in more than 150 hotels across a number of additional destinations this summer. As well as introducing it to more hotels in Benidorm, Majorca and Tenerife, customers heading to Lanzarote, Cyprus and the Costa Blanca will also be able to take advantage of the service. Thanks to this expansion, we estimate that up to 25% of all Jet2holidays customers will be able to use the service this year.

The Resort Flight Check In process is simple. Jet2holidays' friendly reps greet customers at their hotel on the day of their return flight and check their baggage in on the spot. Our special ground operations team then transport the bags securely to the aircraft, carrying out all standard security checks. This allows customers to enjoy their last day on holiday without the worry of having to look after their luggage, and it improves their experience at the airport as they can head straight through to security.

Steve Heapy, CEO of Jet2.com and Jet2holidays said: "We have been inundated by customers contacting us to say thank you for introducing our exclusive and free Resort Flight Check In service, and we have taken the decision to expand it to more hotels and destinations so that more Jet2holidays customers can experience its benefits. Allowing customers to check their bags in at the hotel means that they can extend their valuable holiday time, as they are luggage-free and can breeze through the airport later on. As the only UK holiday operator offering this free service, we are very proud to be making every second of our customers' holidays count."

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Best in Class for Customer Satisfaction
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A major study has recognised Jet2.com and Jet2holidays as one of the best businesses in the UK for customer satisfaction.Removing card fees for all bookings paid with a credit card, debit card or AMEX.The benchmark UK Customer Satisfaction Index (UKCSI), which is produced annually by the Institute of Customer Service, has named us 20th out of almost 250 companies - making us the highest ranked airline and holiday company for customer service.

No other airline makes the top 50, and only one other tour operator is ranked in the top 50, coming 47th.Jet2.com and Jet2holidays is given a customer satisfaction score of 83%, which represents the percentage of customers who said everything was right first time when they last contacted us. The average across all UK organisations is 77.8% with transport companies averaging 74.7% and the tourism industry averaging 80.2%.

Jet2.com and Jet2holidays' score is an improvement of 2.8% on last year, meaning we have jumped a remarkable 41 places up the list in just one year. It also makes us one of the most improved performers in the study, and one of just 14 organisations in the top 50 to have increased its score by at least two percentage points.

As well as standing out for getting it right for customers first time, we are also given a low 'customer effort' score, the measure of how much effort customers need to expend in dealing with organisations. This comes on the back of our continued investment in customer service and on delivering our family friendly formula over the past year. This includes:

Improving and growing our UK based call centre, which has industry-leading response times.

Doubling the number of overseas representatives to over 500.

Implementing a free 24/7 emergency helpline 365 days a year.

Hiring more customer helpers & check in staff at airports.

Investing significantly in our website and trade team meaning that we offer easy, fast to book flights and holidays.

Removing card fees for all bookings paid for with a credit card, debit card and AMEX.

This formula has resulted in a number of accolades and award wins, including being voted the UK's Top Airline by users of TripAdvisor, Skytrax and Which?, with Jet2.com the only UK airline to be given prestigious 'Recommended Provider' status by Which?

Steve Heapy, CEO of Jet2.com and Jet2holidays said: "Our total and unrelenting focus is on giving our customers the best experience possible, so we are absolutely delighted to be recognised by this major study for having such standout customer satisfaction. We invest heavily in customer service, so it is no coincidence that we continue to bring in new customers and retain existing customers, whilst winning multiple awards at the same time. Of course, all of this cannot be done without the commitment and dedication of everyone at Jet2.com and Jet2holidays as it takes a great team to deliver great customer service."

The UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction, which has been run by the Institute of Customer Service since 2008 and is based on the responses of over 10,000 customers. It covers over 30 metrics of customer experience, including staff professionalism, quality and efficiency, ease of doing business, problem solving, complaint handling and attitudes towards trust and reputation. The measures in the UKCSI reflect the priorities customers have identified as the most important attributes of customer experience, and also include measures of customer effort and Net Promoter Score (NPS).

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