Jet2.com and Jet2holidays has triumphed once again in the Travel Weekly Globe Awards, scooping an unprecedented threeawards.
For the fifth year running,Jet2holidayswas awarded Best Short-Haul Operator at the prestigious awards, held at Grosvenor House in London.
We were also recognised for our partnership approach to working with independent travel agents by voting Jet2holidays as Best Trade-Friendly Brand. This accolade celebrates our 20-strong trade team and our dedicated commitment to investing in our independent travel agency partners to help them drive business growth.
Adding to our vast award collection, Jet2.com beat a number of other well-known airlines to be named the Best Short-Haul Airline by UK travel agents for the eighth time in nine years.
Now in its 43rd year, the Travel Weekly Globe Awards are widely acknowledged in the travel industry and recognise the best companies and individuals in a range of sectors as voted for by travel agents.
Alan Cross, Head of Trade at Jet2holidays, said: "The Travel Weekly Globe Awards are seen as one of the industry's leading award ceremonies, celebrating the very best in travel. To win three awards is resounding recognition from independent travel agents and customers, and we would like to say thank you to everyone who voted for us.
"We are incredibly proud of our achievement, as our team work tremendously hard year-after-year to deliver our award-winning VIP experience to both agents and customers alike. These latest award wins prove yet again that our approach to providing the best product and service is working. After a great start to the year, we're looking forward to a successful 2020, working in partnership with independent travel agents."
The Aviation Minister, Paul Maynard MP, met with Jet2.com and Jet2holidays this week when he visited Leeds Bradford Airport.
Mr Maynard met with Phil Ward, Managing Director of Jet2.com, and Ian Day, Group Legal Director, and praised the customer experience he had after travelling with us recently. As the Minister responsible for overseeing government matters on aviation, he also commended Jet2.com for our work in tackling disruptive passenger behaviour, an issue we lead the industry on thanks to our Onboard Together campaign.
Phil and Ian spent time providing Mr Maynard with an overview of our business, and we hope to welcome the Minister back for a longer visit in the near future.
Jet2.com has been recognised as a Which? Recommended Provider once again, marking the fourth consecutive year that the UK's largest consumer organisation has awarded us with this prestigious accolade.
The recognition comes on the back of the annual Which? Travel Annual Airline Survey, which once again puts us way ahead of other airlines including easyJet, TUI, British Airways and Ryanair.
The survey, completed by more than 6,500 Which? members, asked holidaymakers to rate their airline experiences after travelling. An overall customer score was then compiled based on a range of factors including punctuality, boarding, cabin environment, seat comfort, customer service, food and drink, and value for money.
Enjoying our highest-ever overall customer score (79%, up from 75% last year), Jet2.com scored consistently well on all factors, with our customer service, cabin environment, value for money and punctuality singled out for praise in particular.
This is the latest in a long line of accolades that we have received for consistently delivering first-class customer service and quality.
Just last month, we won Short-Haul Airline of the Year at the Telegraph Travel Awards and we also scooped five awards at the 2019 TripAdvisor Travellers' Choice Awards earlier this year (Best Airline - UK, Best Airline - Europe, Best Low Cost Airline - Europe, Best Economy Class - Europe and Top 10 Airlines of the World). In July, Jet2.com was also recognised as the top airline and top transport company in the UK Customer Satisfaction Index, which is produced by the Institute of Customer Service.
These successes come on the back of another year of investing in our operation, as well as on customer service and delivering our family friendly formula.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "We are very proud to be recognised as a Which? Recommended Provider for the fourth year running, and we are delighted to have increased our already impressive customer score. This accolade is based on the views of thousands of paying customers, and what they have said - very clearly - is that Jet2.com is their favourite holiday airline. We are very grateful to customers for this feedback, and we will continue working as hard as ever to treat every single customer like a VIP, so that they book with us time and time again, and so that we remain well ahead of the competition."
We're ending the year on a high with another award win at this year's GRAFTAS. Jet2holidays has been named Best Tour Operator for the fourth year in a row at the prestigious industry award, which celebrate the best in travel and tourism across the North East.
The awards are based on the votes of those working in the travel industry and this latest accolade yet again demonstrates our successful partnership approach to working with independent travel agents in the North East, as well as highlighting our VIP customer experience.
Over 200 delegates from the travel industry gathered for the annual ceremony, recognising Jet2holidays'commitment to investing in its independent travel agency partners in the region to help them attract customers and sell package holidays to drive business growth.
We have enjoyed years of growth at Newcastle Airport, and this is set to continue for Summer 2020, with over ONE MILLION seats on sale to 33 great destinations across Europe, the Mediterranean and the Canary Islands including exciting new destination - Kosin Greece.
If you are an independent travel agent and are interested in learning more about how you could benefit from working in partnership with Jet2holidays, please visit the company's dedicated trade site: trade.jet2holidays.com
We're polishing another award to add to our ever-growing collection - this time for the Travolution Awards!
Jet2holidayswas named the 'Nation's Favourite: Most Loved Holiday Company' at the annual awards ceremony at the Hilton London Bankside in central London. Beating competition from other tour operators, we are pleased to have received the highest number of nominations for the consumer award, which was voted for by customers.
The latest award follows our recent announcement that 15 million happy holidaymakers have now travelled on a Real Package HolidayTM with Jet2holidays. When customers book a package holiday with us they get to enjoy a VIP customer service, with Jet2.com flights, transfers, and a choice of 5,000 2-5 star hotels included.
With lots of choice and flexibility, holidaymakers can enjoy any duration holidays, free Resort Flight Check-in service in selected hotels and more Customer Helpers in-resort and in airports than any other holiday company. This latest award is just another example of how all this is recognised by our customers, who love our VIP service!
Jet2.com topped BBC Watchdog Live's 'Super League' for airlines last night, outperforming other UK airlines for customer satisfaction, having the fewest delays & cancellations and complaint handling.
The consumer programme runs a 'Best or Worst?' strand every week, working with the Royal Statistical Society to produce a ranking of leading companies in a sector, based on an analysis of existing data.
Last night (Thursday 17th October), BBC Watchdog Live published an 'Airlines - Best or Worst? Super League', using complaints data and delays & cancellations data from the Civil Aviation Authority, as well as customer satisfaction data from Which?
Each UK airline was then ranked within these categories, and these categories were then combined to create the 'Airlines - Best or Worst? Super League'.
We topped every single category, coming out as the top UK airline in the 'Super League', as well as in each of the categories (the full rankings can be found below).
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "This detailed analysis of UK airlines by BBC Watchdog Live and the Royal Statistical Society shows consumers across the country what our customers already know; that Jet2.com is the top UK airline for providing customers with a VIP experience, for getting them to their holiday destinations on time, and for looking after them when they need us. As proud as we are to be recognised for these achievements, we are equally as determined to carry on working hard to get these things right for our customers so that they continue to enjoy our award-winning experience time and time again."
Jet2.com helped to bring more Thomas Cook customers back to the UK over the weekend, thanks to three repatriation flights. Lanzarote to Belfast International on Thursday 26th September.
On Saturday, we flew customers from Costa de Almeria to London Gatwick and from Paphos to Manchester. On Sunday we flew customers from Reus to Belfast International.
Including these flights, we have now operated nine repatriation flights since last Monday. The other six flights are:
Lanzarote to Belfast International on Thursday 26th September.
Zante to Newcastle on Thursday 26th September.
Kos to London Gatwick on Thursday 26th September.
Crete (Heraklion) to Manchester on Wednesday 25th September.
Tenerife South to Belfast International on Tuesday 24th September.
Menorca to East Midlands on Monday 23rd September.
We are continuing to cooperate with the CAA, and customers can find out more about repatriation flights through the CAA website: thomascook.caa.co.uk/
Jet2.com and Jet2holidays' first recruitment roadshow for Thomas Cook colleagues surpassed all expectations on Friday, with over 700 people attending the event.
The roadshow, which took place at the Marriott Hotel near Manchester Airport, was designed to give Thomas Cook colleagues an insight into careers with us. It also showcased the vacancies that we have available, and gave attendees an understanding of the recruitment process as well as how to apply.
Over 700 people attended to find out about Flight Deck, Cabin Crew, Engineering and Ground Operations positions.
On the back of the roadshow, our Recruitment Team have received hundreds of high-quality applications for various roles and are busy working through the recruitment process.
Kay McCormick, General Manager - Recruitment at Jet2.com and Jet2holidays said: "The turnout at Friday's roadshow was phenomenal, and I would like to thank everyone who came to see us. We understand that it has been a distressing time for everyone who came, and we have worked flat out to put this roadshow on and showcase the various roles that we have available."
"We are already well underway with the recruitment process for a number of exciting positions, and are continuing to work hard so that we can recruit passionate and talented people to join our award-winning team."
We are holding a further three roadshows specifically for Thomas Cook colleagues this week at the following locations:
- Peterborough - Wednesday 2nd October (2.00pm - 6.00pm) - Holiday Inn, Peterborough-West, Thorpe Wood, Peterborough, PE3 6SG
- Birmingham Airport - Thursday 3rd October (10.00am - 3.00pm)- Arden Hotel & Leisure Club, Coventry Road, Bickenhill, B92 0EH
- London Stansted Airport - Friday 4th October (10.00am - 3.00pm) - Novotel London Stansted Airport, Round Coppice Road, Stansted Mountfitchet, CM24 1SF
You can also find out about vacancies via www.jet2careers.com
Following this week's news regarding Thomas Cook, we are holding a number of Recruitment Roadshows, specifically for Thomas Cook colleagues who have been impacted.
Colleagues from our teams will be at these roadshows to answer questions about what it is like to work for Jet2.com and Jet2holidays.
Roles available include vacancies in Flight Deck, Cabin Crew, Overseas Operations, Engineering and Ground Operations, as well as positions at our Commercial Office in Leeds City Centre.
The roadshows will take place at the following locations:
Manchester Airport - Friday 27th September (10.00am - 3.00pm) - Marriott Hotel, Hale Road, Hale Barns, Manchester, WA15 8XW
Birmingham Airport - Thursday 3rd October (10.00am - 3.00pm) - Arden Hotel & Leisure Club, Coventry Road, Bickenhill, B92 0EH
London Stansted Airport - Friday 4th October (10.00am - 3.00pm) -Novotel London Stansted Airport, Round Coppice Road, Stansted Mountfitchet, CM24 1SF
In addition to UK recruitment roadshows that we are running specifically for Thomas Cook colleagues, we are pleased to announce a series of similar sessions for those working overseas.
We have organised drop-in sessions across several of our destinations, to provide Thomas Cook colleagues with the opportunity to talk to the Jet2.com and Jet2holidays team about what it is like working for our company, as well as the vacancies that we are currently have available.
We have held successful sessions in Turkey (Marmaris, Antalya and Bodrum) today, and we would be delighted to welcome people to meet with us in Greece next week.
Further details about these sessions can be found below:
Zante - Monday 30th September, 1.00pm-4.00pm
Jet2holidays Office, Opposite Zante Airport, Kalamaki, Zakynthos, TK.29.090
Crete - Tuesday 1st October, 10.00am-1.00pm
Jet2holidays Office, 1st klm Heraklion, Moires National Road, Giufyros, 71414
Rhodes - Tuesday 1st October, 10.00am-1.00pm
Savaidis Travel, 4th Km, Rodos Lindou, Rhodes Town, Greece, 85103
Corfu - Wednesday 2nd October, 10.00am-12.00pm
Corfu Connect, 3rd km Ethnikis Lefkimis, Kanlia, 49100
Kos - Wednesday 2nd October, 2.00pm - 5.00pm
Jet2holidays Office Zipari, Dodecanese Travel, 4th Klm Eparchiako Road, Fokalia Area, Kos, 85300, Dodenanisa
Jet2.com and Jet2holidays are the UK's third-largest airline and second-largest tour operator respectively. We provide award-winning flights and holidays to sun, city and ski destinations in the Mediterranean and the Canary Islands.
Our relentless focus on delivering a VIP customer service is the reason we win multiple awards, and is why we continue to operate a growing, successful business.
For the year ended 31st March 2019, our leisure travel business generated £2.96bn of revenue, which represented a 34% growth year-on-year. Our leisure travel operating profit was £199.1m (up 63% year-on-year) reflecting the strong demand for our product and our service. You can read about our continued positive trading performance in our latest Annual Report and Accounts 2019.
With 100 aircraft in our fleet, and load factors consistently above 90%, we serve many destinations daily and several times a week, providing great choice at affordable prices, delivering the flexibility that today's holidaymakers require.
We continue to dedicate significant resources to deliver this strong performance, so customers can enjoy great value, award-winning customer service, and ATOL protected package holidays they can trust when they travel with us to the sun spots of the Mediterranean, the Canary Islands, and to European Leisure Cities.
Read more about our leisure travel business here: www.jet2.com/leading-leisure-travel-group
Jet2holidays is a headline sponsor at the Cycle Expo Yorkshire, which is taking place this weekend at Harrogate's Yorkshire Event Centre (YEC).
Treating cyclists to a feast of entertainment, celebrity guests, demo zones, world class displays and exclusive shopping opportunities, Cycle Expo Yorkshire is the UK's latest and most engaging celebration of everything cycling.
As headline sponsor of the Cycle Expo Yorkshire's Travel Zone for the second year running, we will be showcasing the wide range of cycling holidays that we offer across Europe, alongside the many smart features you can enjoy when booking a cycling break with Jet2holidays. From 32kg bike carriage, to bike transfers and handpicked hotels with specialist cycling facilities, cyclists can enjoy fantastic, stress-free holidays when you book with us.
Featuring destinations beloved by the world's best cycling teams, with routes ranging from challenging climbs to beginner-friendly flats, you wheelie will be ahead of the peloton!
As well as showcasing all these benefits, we will be holding a treasure hunt, as well as inviting attendees to put their talents to the test and see how fast they can pedal via our Wattbike challenge, with flights to Majorca with free bike carriage up for grabs.
Cycle Expo Yorkshire is taking place from 21st-22nd September at Harrogate's Yorkshire Event Centre (YEC).
You can find further information at www.cycleexpo.co.uk/
For further information on cycling holidays with Jet2holidays please visit: www.jet2holidays.com/cycling-holidays
Jet2.com was crowned Airline of the Year at last night's prestigious TTG Travel Awards.
We added to our vast award collection by beating several short-haul and long-haul carriers to scoop the coveted prize.
The TTG Travel Awards are recognised as being the toughest to win in the UK and Irish travel trade, celebrating the very best in the business. They are based on travel agent ratings as well as a panel of judges, so this shows Jet2.com really is the best in class.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "We have won countless awards for our commitment to delivering a VIP service, but this is the first time we have won at the TTG Travel Awards, making it a very special accolade. It is tremendous recognition from the travel industry and we would like to thank everyone who supported us. It shows our continued hard work to provide the very best product and service is working, and every single colleague deserves this accolade for the brilliant work that they do every day."