Jet2.com and Jet2holidays have been recognised as the best airline and best tour operator in the UK for how we have been treating customers in response to the Covid-19 pandemic, says a major new investigative survey released today by MoneySavingExpert.com (MSE).
More than 27,000 travel customers responded to MSE's 'coronavirus travel survey', which asked for their rating, feedback and experiences dealing with 81 airlines and travel firms due to problems arising from coronavirus. Companies were then ranked by subtracting the percentage who had a poor experience from those who had a great experience with the company.
The survey shows that Jet2holidays had a positive score of +54, the highest ranked tour operator in the list and the fourth highest company overall. Jet2.com was ranked as the best airline, with a score of +47 which put us fifth overall. The full table is below.
The travel restrictions caused by the Covid-19 pandemic have resulted in our fleet of aircraft having to be grounded. In response, we have continued to operate a fully staffed call centre, and even though our teams are subject to the same difficulties and restrictions as everyone else, we have been working tirelessly to proactively contact customers in departure date order to discuss their options.
This has already resulted in positive feedback from customers and from influential industry commentators, and today's survey further demonstrates the success of our customer-first approach.
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Steve Heapy, CEO of Jet2.com and Jet2holidays said: "As a result of the COVID-19 pandemic, the UK Foreign & Commonwealth Office (FCO) is advising against all non-essential worldwide travel for a period of 30 days. We have therefore suspended our award-winning flights and holidays departing from the UK until the end of April, and we plan to recommence from May 1st 2020, a decision we will keep under constant review.
Whilst the health and safety of our customers is of course our number one priority, we are also acutely aware of our responsibility as an award-winning airline and tour operator to look after our customers.
With that responsibility in mind, we know that flying customers back to the UK is the right thing to do. As such, we are continuing to operate our scheduled programme, with aircraft flying empty from the UK so that we can fill them and bring customers home.In addition to that programme of scheduled flights, we are putting on extra aircraft to bring customers home, some of who may not have been offered flights home by their airline.
This is an enormously fast-moving and complex situation, however customers and independent travel agents can rest assured that our teams are doing the right thing for them. We are contacting our customers who are currently in destination, and who are due to travel, to advise them of their options. We urge customers not to call us please, as we are experiencing high call volumes. We will be in touch with our customers based on their planned departure date.
We recognise that this is an extremely challenging time, and we would like thank all of our customers and independent travel agency partners for their understanding and patience.
Until then, we look forward to taking you on our award-winning flights and holidays again.
A major study by YouGov has shown that when it comes to saying, 'We Recommend You!' customers put Jet2.com and Jet2holidays way ahead of the competition.
YouGov BrandIndex researched over 1,500 brands to discover if customers recommend them or not. To do this they asked customers to answer the following question: "Would you recommend the brand to a friend or colleague?"
YouGov then used this data to discover the proportion of each brand's customers who are willing to recommend it to others.
When it comes to brands in the 'travel companies' category, Jet2holidays was the second highest-ranked, scoring an impressive 82.9%. No competitors made the top ten. Once again, this shows that our ATOL protected 'package holidays you can trust' are a huge hit with customers, putting us in an industry-leading position.
In the airline category, Jet2.com was the best-ranked short haul airline, scoring 70.2%.
This recognition follows a plethora of other awards and accolades from trusted brands and organisations such as Which?, Feefo, and TripAdvisor.
We know our customers work hard and save hard for their holiday, so we work just as hard to make their holidays memorable. Whether it's our low £60 per person deposit, our VIP customer service, or having more customer helpers in resort and in airports than our competitors, we work tirelessly to make sure customers have a lovely holiday and the success of that approach is seen in results such as this.
We would like to thank all of our customers for this fantastic feedback, and you can find the results of the study here: www.brandindex.com/ranking/uk/recommend/category/travel-companies
Customers and independent travel agents can book flights and holidays from East Midlands Airport for Summer 21 earlier than ever thanks to an early launch!
The huge summer programme on sale represents over one million seats and 32 destinations in total and offers customers fantastic choice and flexibility when it comes to reaching their favourite summer hotspots.
With multiple weekly and even daily flights to many of these destinations, holidaymakers can enjoy complete flexibility over how long they choose to holiday for - a move which Jet2holidays pioneered ten years ago so that customers can choose holidays of any duration to suit their budgets and needs.
Jet2.com and Jet2holidays is offering customers more flights and holidays than ever from Leeds Bradford Airport for Summer 21, thanks to the launch of its biggest ever summer programme which includes three brand new and exclusive destinations - Santorini, Skiathos and Lisbon.
The leading leisure airline and package holiday specialist has put its award-winning flights and holidays on sale for Summer 21 from Leeds Bradford Airport today, meaning customers and independent travel agents can book earlier than ever. The huge summer programme means over two million seats have gone on sale, representing 80,000 extra seats - a capacity increase of 4%.
The expanded programme means that Yorkshire's leading airline and holiday provider is offering customers more choice and flexibility than ever before when it comes to reaching their favourite summer hotspots such as the Canaries, Balearics, Spain, Greece, Turkey and Cyprus.
With multiple weekly, daily, and even multiple daily flights to many of these destinations, holidaymakers can enjoy complete flexibility over how long they holiday for - a move which Jet2holidays pioneered ten years ago so that customers can choose holidays of any duration to suit their budgets and needs.
The introduction of flights and holidays to Santorini, Skiathos and Lisbon for the first time gives Yorkshire holidaymakers even more variety when it comes to getting away in Summer 21. No other company operates to any of these destinations from Leeds Bradford, making these routes exclusive to Jet2.com and Jet2holidays.
With more Customer Helpers in-resort and in airports than any other holiday company, Jet2.com and Jet2holidays is repeatedly recognised by customers and independent organisations for delivering a VIP customer service. This has resulted in a catalogue of awards such as Which? Recommended Provider, Best Airline - Europe & Top 10 Airlines of the World by TripAdvisor, and the Best Tour Operator for Customer Service by The Institute of Customer Service.
This continued popularity, alongside customer friendly touches such as 1000's of Free Child places, an industry leading 22kg baggage allowance, and a choice of ways to book including Call Centre, Online and Independent Travel Agents, all for a low £60 per person deposit, has enabled the company to grow to become the UK's second largest tour operator today.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "We are putting our Summer programme on sale earlier than ever from Leeds Bradford Airport, giving customers and independent travel agents the chance to book early. There continues to be strong demand for our award-winning flights and holidays, which is why we are putting on such an exciting programme for Summer 21, including three exciting new destinations in Santorini, Skiathos and Lisbon. Our continued focus on giving customers an award-winning experience, alongside more choice and flexibility, means we are looking forward to a very exciting Summer 21 from Leeds Bradford Airport."
Our Early Careers team and some of our pilots have been busy visiting schools from across the country, creating memories and giving pupils a taste of life working for Jet2.com.
First Officer Theo Harding, from our Leeds Bradford Airport team, paid a visit to Cottingley Primary School to meet with budding pilot Thomas and his class, while First Officer Phillip Wild headed to Burton Road Primary School in Barnsley.
Both Theo and Phillip told pupils more about who we are, what it is like working for us, what their job involves and the many career opportunities available with Jet2.com and Jet2holidays. They were also on hand to answer lots of questions and give out our pilot and cabin crew stickers for the children to wear.
Our Early Careers team also dropped in to see children at Our Lady Star of the Sea Catholic Primary School in Cheshire. Students in Reception have been busy role playing the jobs of captains and cabin crew, and the children have even created their own versions of a cockpit and aircraft in the classroom.
These visits form part of our Schools Project, which we launched in March last year. The aim of the project is to attract and develop young talent, while raising awareness of the huge array of career opportunities available at Jet2.com and Jet2holidays. To date, we have visited 450 schools and engaged with over 25,000 students in secondary schools and colleges, while supporting colleagues visiting their local primary school.
Jet2.com has celebrated the opening of a new Jet2Suite at Leeds Beckett University.
Over 40 delegates gathered at Leeds Beckett University's School of Events, Tourism and Hospitality Management as the two new teaching classrooms were unveiled for the first time. During the grand opening, attendees witnessed a ribbon cutting, before receiving a tour of the Jet2Suite,a brand-new facility designed to give students the skills needed to succeed in the industry. They also heard from guest speakers including Professor Rhodri Thomas, Dean of the School of Events, Tourism and Hospitality Management and Richard Chambers, HR Director at Jet2.com and Jet2holidays.
The launch of the Jet2Suite follows a partnership agreement between us and Leeds Beckett University and will see students who are studying degrees in International Tourism Management and Hospitality Business Management receive interactive training and seminars in the classrooms.
With over 90 of our colleagues having previously studied at Leeds Beckett University - more than any other university in the country - we have partnered with the establishment more closely, to help upskill students and showcase the job opportunities available to potential future employees.
In addition to white boards and TV screens, one of the classrooms also contains a Hall of Fame, showcasing a series of case studies of graduates who have been successful in gaining employment with us after studying at Leeds Beckett University.
Richard Chambers, HR Director of Jet2.com and Jet2holidays, said: "We are extremely pleased to have partnered with Leeds Beckett University and to open the first Jet2Suite. With a resounding number of colleagues coming from Leeds Beckett University, it felt like a natural fit.
"We are proud to be working with the School more closely, providing them with a comfortable environment to learn in and develop their skills, whilst showcasing the wide range of career opportunities available at Jet2.com and Jet2holidays after graduation. We look forward to seeing the classrooms in action and welcoming many more Leeds Beckett University students in the future!"
Professor Rhodri Thomas, Dean of the School of Events, Tourism and Hospitality Management, said: "Our School is committed to providing high quality research-informed vocational education that is relevant to industry. By working with forward-thinking stakeholders like Jet2.com, we want to inspire our students to make a positive difference in the world and to equip them to become the tourism leaders of tomorrow. The creation of the suite is a very conspicuous indicator of how closely we work with industry leaders."
Jet2.com and Jet2holidays has triumphed once again in the Travel Weekly Globe Awards, scooping an unprecedented threeawards.
For the fifth year running,Jet2holidayswas awarded Best Short-Haul Operator at the prestigious awards, held at Grosvenor House in London.
We were also recognised for our partnership approach to working with independent travel agents by voting Jet2holidays as Best Trade-Friendly Brand. This accolade celebrates our 20-strong trade team and our dedicated commitment to investing in our independent travel agency partners to help them drive business growth.
Adding to our vast award collection, Jet2.com beat a number of other well-known airlines to be named the Best Short-Haul Airline by UK travel agents for the eighth time in nine years.
Now in its 43rd year, the Travel Weekly Globe Awards are widely acknowledged in the travel industry and recognise the best companies and individuals in a range of sectors as voted for by travel agents.
Alan Cross, Head of Trade at Jet2holidays, said: "The Travel Weekly Globe Awards are seen as one of the industry's leading award ceremonies, celebrating the very best in travel. To win three awards is resounding recognition from independent travel agents and customers, and we would like to say thank you to everyone who voted for us.
"We are incredibly proud of our achievement, as our team work tremendously hard year-after-year to deliver our award-winning VIP experience to both agents and customers alike. These latest award wins prove yet again that our approach to providing the best product and service is working. After a great start to the year, we're looking forward to a successful 2020, working in partnership with independent travel agents."
The Aviation Minister, Paul Maynard MP, met with Jet2.com and Jet2holidays this week when he visited Leeds Bradford Airport.
Mr Maynard met with Phil Ward, Managing Director of Jet2.com, and Ian Day, Group Legal Director, and praised the customer experience he had after travelling with us recently. As the Minister responsible for overseeing government matters on aviation, he also commended Jet2.com for our work in tackling disruptive passenger behaviour, an issue we lead the industry on thanks to our Onboard Together campaign.
Phil and Ian spent time providing Mr Maynard with an overview of our business, and we hope to welcome the Minister back for a longer visit in the near future.
Jet2.com has been recognised as a Which? Recommended Provider once again, marking the fourth consecutive year that the UK's largest consumer organisation has awarded us with this prestigious accolade.
The recognition comes on the back of the annual Which? Travel Annual Airline Survey, which once again puts us way ahead of other airlines including easyJet, TUI, British Airways and Ryanair.
The survey, completed by more than 6,500 Which? members, asked holidaymakers to rate their airline experiences after travelling. An overall customer score was then compiled based on a range of factors including punctuality, boarding, cabin environment, seat comfort, customer service, food and drink, and value for money.
Enjoying our highest-ever overall customer score (79%, up from 75% last year), Jet2.com scored consistently well on all factors, with our customer service, cabin environment, value for money and punctuality singled out for praise in particular.
This is the latest in a long line of accolades that we have received for consistently delivering first-class customer service and quality.
Just last month, we won Short-Haul Airline of the Year at the Telegraph Travel Awards and we also scooped five awards at the 2019 TripAdvisor Travellers' Choice Awards earlier this year (Best Airline - UK, Best Airline - Europe, Best Low Cost Airline - Europe, Best Economy Class - Europe and Top 10 Airlines of the World). In July, Jet2.com was also recognised as the top airline and top transport company in the UK Customer Satisfaction Index, which is produced by the Institute of Customer Service.
These successes come on the back of another year of investing in our operation, as well as on customer service and delivering our family friendly formula.
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "We are very proud to be recognised as a Which? Recommended Provider for the fourth year running, and we are delighted to have increased our already impressive customer score. This accolade is based on the views of thousands of paying customers, and what they have said - very clearly - is that Jet2.com is their favourite holiday airline. We are very grateful to customers for this feedback, and we will continue working as hard as ever to treat every single customer like a VIP, so that they book with us time and time again, and so that we remain well ahead of the competition."
We're ending the year on a high with another award win at this year's GRAFTAS. Jet2holidays has been named Best Tour Operator for the fourth year in a row at the prestigious industry award, which celebrate the best in travel and tourism across the North East.
The awards are based on the votes of those working in the travel industry and this latest accolade yet again demonstrates our successful partnership approach to working with independent travel agents in the North East, as well as highlighting our VIP customer experience.
Over 200 delegates from the travel industry gathered for the annual ceremony, recognising Jet2holidays'commitment to investing in its independent travel agency partners in the region to help them attract customers and sell package holidays to drive business growth.
We have enjoyed years of growth at Newcastle Airport, and this is set to continue for Summer 2020, with over ONE MILLION seats on sale to 33 great destinations across Europe, the Mediterranean and the Canary Islands including exciting new destination - Kosin Greece.
If you are an independent travel agent and are interested in learning more about how you could benefit from working in partnership with Jet2holidays, please visit the company's dedicated trade site: trade.jet2holidays.com
We're polishing another award to add to our ever-growing collection - this time for the Travolution Awards!
Jet2holidayswas named the 'Nation's Favourite: Most Loved Holiday Company' at the annual awards ceremony at the Hilton London Bankside in central London. Beating competition from other tour operators, we are pleased to have received the highest number of nominations for the consumer award, which was voted for by customers.
The latest award follows our recent announcement that 15 million happy holidaymakers have now travelled on a Real Package HolidayTM with Jet2holidays. When customers book a package holiday with us they get to enjoy a VIP customer service, with Jet2.com flights, transfers, and a choice of 5,000 2-5 star hotels included.
With lots of choice and flexibility, holidaymakers can enjoy any duration holidays, free Resort Flight Check-in service in selected hotels and more Customer Helpers in-resort and in airports than any other holiday company. This latest award is just another example of how all this is recognised by our customers, who love our VIP service!
Jet2.com topped BBC Watchdog Live's 'Super League' for airlines last night, outperforming other UK airlines for customer satisfaction, having the fewest delays & cancellations and complaint handling.
The consumer programme runs a 'Best or Worst?' strand every week, working with the Royal Statistical Society to produce a ranking of leading companies in a sector, based on an analysis of existing data.
Last night (Thursday 17th October), BBC Watchdog Live published an 'Airlines - Best or Worst? Super League', using complaints data and delays & cancellations data from the Civil Aviation Authority, as well as customer satisfaction data from Which?
Each UK airline was then ranked within these categories, and these categories were then combined to create the 'Airlines - Best or Worst? Super League'.
We topped every single category, coming out as the top UK airline in the 'Super League', as well as in each of the categories (the full rankings can be found below).
Steve Heapy, CEO of Jet2.com and Jet2holidays said: "This detailed analysis of UK airlines by BBC Watchdog Live and the Royal Statistical Society shows consumers across the country what our customers already know; that Jet2.com is the top UK airline for providing customers with a VIP experience, for getting them to their holiday destinations on time, and for looking after them when they need us. As proud as we are to be recognised for these achievements, we are equally as determined to carry on working hard to get these things right for our customers so that they continue to enjoy our award-winning experience time and time again."
Jet2.com helped to bring more Thomas Cook customers back to the UK over the weekend, thanks to three repatriation flights. Lanzarote to Belfast International on Thursday 26th September.
On Saturday, we flew customers from Costa de Almeria to London Gatwick and from Paphos to Manchester. On Sunday we flew customers from Reus to Belfast International.
Including these flights, we have now operated nine repatriation flights since last Monday. The other six flights are:
Lanzarote to Belfast International on Thursday 26th September.
Zante to Newcastle on Thursday 26th September.
Kos to London Gatwick on Thursday 26th September.
Crete (Heraklion) to Manchester on Wednesday 25th September.
Tenerife South to Belfast International on Tuesday 24th September.
Menorca to East Midlands on Monday 23rd September.
We are continuing to cooperate with the CAA, and customers can find out more about repatriation flights through the CAA website: thomascook.caa.co.uk/
Jet2.com and Jet2holidays' first recruitment roadshow for Thomas Cook colleagues surpassed all expectations on Friday, with over 700 people attending the event.
The roadshow, which took place at the Marriott Hotel near Manchester Airport, was designed to give Thomas Cook colleagues an insight into careers with us. It also showcased the vacancies that we have available, and gave attendees an understanding of the recruitment process as well as how to apply.
Over 700 people attended to find out about Flight Deck, Cabin Crew, Engineering and Ground Operations positions.
On the back of the roadshow, our Recruitment Team have received hundreds of high-quality applications for various roles and are busy working through the recruitment process.
Kay McCormick, General Manager - Recruitment at Jet2.com and Jet2holidays said: "The turnout at Friday's roadshow was phenomenal, and I would like to thank everyone who came to see us. We understand that it has been a distressing time for everyone who came, and we have worked flat out to put this roadshow on and showcase the various roles that we have available."
"We are already well underway with the recruitment process for a number of exciting positions, and are continuing to work hard so that we can recruit passionate and talented people to join our award-winning team."
We are holding a further three roadshows specifically for Thomas Cook colleagues this week at the following locations:
- Peterborough - Wednesday 2nd October (2.00pm - 6.00pm) - Holiday Inn, Peterborough-West, Thorpe Wood, Peterborough, PE3 6SG
- Birmingham Airport - Thursday 3rd October (10.00am - 3.00pm)- Arden Hotel & Leisure Club, Coventry Road, Bickenhill, B92 0EH
- London Stansted Airport - Friday 4th October (10.00am - 3.00pm) - Novotel London Stansted Airport, Round Coppice Road, Stansted Mountfitchet, CM24 1SF
You can also find out about vacancies via www.jet2careers.com